[Federal Register: December 4, 2003 (Volume 68, Number 233)]
[Notices]
[Page 67855-67856]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr04de03-51]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Federal Emergency Management Agency, Emergency Preparedness and
Response Directorate, U.S. Department of Homeland Security.
ACTION: Notice and request for comments.
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SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on proposed continuing information collections. In
accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3506(c)(2)(A)), this notice seeks comments concerning the continuing
collection of information, which is necessary for assessment and
improvement of the delivery of disaster assistance. The forms serve as
survey tools used to evaluate customer perceptions of effectiveness,
timeliness and satisfaction with initial, continuing and final delivery
of disaster-related assistance.
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Order 12862 that requires all Federal agencies to survey
customers to determine the kind and quality of services they want and
their level of satisfaction with existing services. The Government
Performance and Results Act (GPRA) requires agencies to set missions
and goals and measure performance against them. FEMA will fulfill these
requirements by collecting customer service and program information
through surveys of the Recovery (RE) Division's external customers.
Collection of Information
Title: Federal Emergency Management Agency (FEMA) Public Assistance
Program Evaluation and Customer Satisfaction Surveys and Individual
Assistance Customer Satisfaction Surveys.
Type of Information Collection: Extension.
OMB Number: 1660-0036.
Form Numbers: Public Assistance Program Evaluation and Customer
Satisfaction Survey, Registration Intake Survey, Helpline Survey, End
of Disaster Survey, Housing Inspection Services Survey. (Note: There
are no form numbers.)
Abstract: Federal agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with existing services. FEMA Managers use the
survey results to measure program performance against standards for
performance and customer service; measure achievement of GPRA
objectives; and generally gauge and make improvements to disaster
services that increase customer satisfaction and program effectiveness.
Affected Public: Individuals and households, businesses or other
for-profit companies, not-for-profit institutions, farms, Federal
Government, and State, Local or Tribal Governments.
Estimated Total Annual Burden Hours: 12, 210.
[[Page 67856]]
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Annual burden
FEMA survey forms Number of Frequency of Hours per hours
respondents response response (rounded)
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Public Assistance Survey--Mail.................. 30 50 .30 450
Registration Intake Survey--Phone............... 100 40 .25 1,000
Helpline Survey--Phone.......................... 100 40 .25 1,000
End of Disaster Survey-Phone.................... 100 40 .25 1,000
Inspection Services Survey--Mail................ 750 40 .25 7,500
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SubTotal.................................... .............. .............. .............. 10,950
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Focus Groups.................................... .............. .............. .............. ..............
Public Assistance............................... 20 4 6 480
Individual Assistance for all 4 Survey Types.... 10 24 3.25 780
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SubTotal.................................... .............. .............. .............. 1,260
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Grand Total................................. .............. .............. .............. 12,210
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Estimated Cost: $1,503,080.
Comments: Written comments are solicited to (a) evaluate whether
the proposed data collection is necessary for the proper performance of
the agency, including whether the information shall have practical
utility; (b) evaluate the accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (c) enhance the
quality, utility, and clarity of the information to be collected; and
(d) minimize the burden of the collection of information on those who
are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses. Comments should be received within 60 days of
the date of this notice.
ADDRESSES: Interested persons should submit written comments to Muriel
B. Anderson, Chief, Records Management Branch, Information Resources
Management Division, Information Technology Services Directorate,
Federal Emergency Management Agency, Emergency Preparedness and
Response Directorate, Department of Homeland Security, 500 C Street,
SW., Room 316, Washington, DC 20472.
FOR FURTHER INFORMATION CONTACT: Contact Maggie Billing, Program
Analyst, Texas National Processing Service Center, Recovery Division,
Response and Recovery Directorate, Federal Emergency Management Agency,
Department of Homeland Security at 940-891-8709 or maggie.billing@dhs.gov for additional information. You may contact Ms.
Anderson for copies of the proposed collection of information at
facsimile number (202) 646-3347 or e-mail address: Information.Collections@fema.gov.
Dated: November 24, 2003.
Edward W. Kernan,
Division Director, Information Resources Management Division,
Information Technology Services Directorate.
[FR Doc. 03-30172 Filed 12-3-03; 8:45 am]
BILLING CODE 9110-10-P