[Federal Register: June 9, 2004 (Volume 69, Number 111)]
[Notices]
[Page 32360-32362]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr09jn04-82]
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DEPARTMENT OF HOMELAND SECURITY
Coast Guard
[USCG 2003-16298]
Information Collection Under Review by the Office of Management
and Budget (OMB): 1625-0080, Customer Satisfaction Surveys
AGENCY: Coast Guard, DHS.
ACTION: Request for comments.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, this
request for comments announces that the Coast Guard has forwarded one
Information Collection Report (ICR), Customer Satisfaction Surveys, to
the Office of Information and Regulatory Affairs (OIRA) of the OMB for
review and comment. Our ICR describes the information we seek to
collect from the public. Review and comment by OIRA ensures that we
impose only paperwork burdens commensurate with our performance of
duties.
DATES: Please submit comments on or before July 9, 2004.
ADDRESSES: To make sure that your comments and related material do not
enter the docket [USCG 2003-16298]
[[Page 32361]]
more than once, please submit them by only one of the following means:
(1)(a) By mail to the Docket Management Facility, U.S. Department
of Transportation, room PL-401, 400 Seventh Street, SW., Washington, DC
20590-0001. (b) By mail to OIRA, 725 17th Street, NW., Washington, DC
20503, to the attention of the Desk Officer for the Coast Guard.
Caution: Because of recent delays in the delivery of mail, your
comments may reach the Facility more quickly if you choose one of the
means described below.
(2)(a) By delivery to room PL-401 at the address given in paragraph
(1)(a) above, between 9 a.m. and 5 p.m., Monday through Friday, except
Federal holidays. The telephone number is 202-366-9329. (b) By delivery
to OIRA, at the address given in paragraph (1)(b) above, to the
attention of the Desk Officer for the Coast Guard.
(3) By fax to (a) the Facility at 202-493-2298 and (b) OIRA at 202-
395-5806, or e-mail to OIRA at oira_docket@omb.eop.gov attention: Desk
Officer for the Coast Guard.
(4)(a) Electronically through the Web Site for the Docket
Management System at http://dms.dot.gov. (b) OIRA does not have a
website on which you can post your comments.
The Facility maintains the public docket for this notice. Comments
and material received from the public, as well as documents mentioned
in this notice as being available in the docket, will become part of
this docket and will be available for inspection or copying at room PL-
401 (Plaza level), 400 Seventh Street, SW., Washington, DC, between 9
a.m. and 5 p.m., Monday through Friday, except Federal holidays. You
may also find this docket on the Internet at http://dms.dot.gov.
Copies of the complete ICR are available for inspection and copying
in public dockets. They are available in docket USCG 2003-16298 Docket
Management Facility between 10 a.m. and 5 p.m., Monday through Friday,
except Federal holidays; for inspection and printing on the internet at
http://dms.dot.gov; and for inspection from the Commandant (CG-611),
U.S. Coast Guard, room 6106, 2100 Second Street, SW., Washington, DC,
between 10 a.m. and 4 p.m., Monday through Friday, except Federal
holidays.
FOR FURTHER INFORMATION CONTACT: Mr. Arthur Requina, Office of
Information Management, 202-267-2326, for questions on this document;
Ms. Andrea M. Jenkins, Program Manager, U.S. Department of
Transportation, 202-366-0271, for questions on the docket.
SUPPLEMENTARY INFORMATION:
Public Participation and Request for Comments
We encourage you to participate in this request for comment by
submitting comments and related materials. We will post all comments
received, without change, to http://dms.dot.gov, and they will include
any personal information you have provided. We have an agreement with
DOT to use the Docket Management Facility. Please see the paragraph on
DOT's ``Privacy Act'' below.
Submitting comments: If you submit a comment, please include your
name and address, identify the docket number for this request for
comment [USCG 2003-16298], indicate the specific section of this
document to which each comment applies, and give the reason for each
comment. You may submit your comments and material by electronic means,
mail, fax, or delivery to the Docket Management Facility at the address
under ADDRESSES; but please submit your comments and material by only
one means. If you submit them by mail or delivery, submit them in an
unbound format, no larger than 8\1/2\ by 11 inches, suitable for
copying and electronic filing. If you submit them by mail and would
like to know that they reached the Facility, please enclose a stamped,
self-addressed postcard or envelope. We will consider all comments and
material received during the comment period. We may change this
proposed rule in view of them.
Viewing comments and documents: To view comments, as well as
documents mentioned in this preamble as being available in the docket,
go to http://dms.dot.gov at any time and conduct a simple search using
the docket number. You may also visit the Docket Management Facility in
room PL-401 on the Plaza level of the Nassif Building, 400 Seventh
Street, SW., Washington, DC, between 9 a.m. and 5 p.m., Monday through
Friday, except Federal holidays.
Privacy Act: Anyone can search the electronic form of all comments
received in dockets by the name of the individual submitting the
comment (or signing the comment, if submitted on behalf of an
association, business, labor union, etc.). You may review the Privacy
Act Statement of DOT in the Federal Register published on April 11,
2000 (65 FR 19477), or you may visit http://dms.dot.gov.
Regulatory History
This request constitutes the 30-day notice required by OIRA. The
Coast Guard has already published the 60-day notice required by OIRA
(68 FR 60110, October 21, 2003). That notice elicited no comments.
Request for Comments
The Coast Guard invites comments on the proposed collection of
information to determine whether the collection is necessary for the
proper performance of the functions of the Department. In particular,
the Coast Guard would appreciate comments addressing: (1) The practical
utility of the collection; (2) the accuracy of the Department's
estimated burden of the collection; (3) ways to enhance the quality,
utility, and clarity of the information that is the subject of the
collection; and (4) ways to minimize the burden of collection on
respondents, including the use of automated collection techniques or
other forms of information technology.
Comments, to DMS or OIRA, must contain the OMB Control Number of
the ICR addressed. Comments to DMS must contain the docket number of
this request, USCG 2003-16298 comments to OIRA are best assured of
having their full effect if OIRA receives them 30 or fewer days after
the publication of this request.
Information Collection Request
Title: Customer Satisfaction Surveys.
OMB Control Number: 1625-0080.
Type of Request: Reinstatement, with change, of a previously
approved collection for which approval has expired.
Affected Public: Recreational boaters, commercial mariners,
industry groups, and State and local governments.
Form: This collection of information does not require the public to
fill out forms, but does require submitting information to the Coast
Guard in written or electronic format.
Abstract: Putting people first means ensuring that the Federal
Government provides the highest quality of service possible to the
American people. Executive Order 12862, requires that all executive
departments and agencies providing significant services directly to the
public seek to meet established standards of customer service and (1)
identify the customers who are, or should be, served by the agency and
(2) survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services.
Burden: The estimated burden is 5,847 hours a year. This estimate
represents an increase of 847 hours from the estimate in our 60-day
notice.
[[Page 32362]]
Dated: May 27, 2004.
Clifford I. Pearson,
Assistant Commandant for C4 and Information Technology.
[FR Doc. 04-12966 Filed 6-8-04; 8:45 am]
BILLING CODE 4910-15-P