[Federal Register: June 23, 2004 (Volume 69, Number 120)]
[Notices]               
[Page 34992-34993]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr23jn04-37]                         

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DEPARTMENT OF COMMERCE

Census Bureau

 
Generic Clearance for Customer Satisfaction Research

ACTION: Proposed collection; comment request.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 
3506(c)(2)(A)).

DATES: Written comments must be submitted on or before August 23, 2004.

ADDRESSES: Direct all written comments to Diana Hynek, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6625, 14th 
and Constitution Avenue, NW, Washington, DC 20230 (or via the Internet 
at DHynek@doc.gov).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to Joanne Dickinson, U.S. Census Bureau, 3021-3, 
Washington, DC 20233-0800, (301) 763-4094.

SUPPLEMENTARY INFORMATION:

I. Abstract

    The Census Bureau is requesting an extension of the generic 
clearance to conduct customer satisfaction research which may be in the 
form of mailed or electronic questionnaires and/or focus groups, or 
telephone or personal interviews.
    The Census Bureau has ranked a customer focused environment as one 
of its most important strategic planning objectives. The Census Bureau 
routinely needs to collect and analyze customer feedback about its 
products and services to better align them to its customers needs and 
preferences. Several programs, products, and distribution channels have 
been designed/redesigned based on feedback from its various customer 
satisfaction research efforts.
    Each research design is reviewed for content, utility, and user-
friendliness by a variety of appropriate staff (including research 
design and subject-matter specialists). The concept and design are 
tested by internal staff and a select sample of respondents to confirm 
its appropriateness, user-friendliness, and to estimate burden 
(including hours and cost) of the proposed collection of information. 
Collection techniques are discussed and included in the research 
concept design discussions to define the most time-, cost-efficient and 
accurate collection media.
    The clearance operates in the following manner: a block of hours is 
reserved at the beginning of each year, and the particular activities 
that will be conducted under the clearance are not specified in 
advance. The Census Bureau provides information to OMB about the 
specific activities on a flow basis throughout the year. OMB is 
notified of each activity in a letter that gives specific details about 
the activity, rather than by means of individual clearance packages. At 
the end of each year, a report is submitted to OMB that summarizes the 
number of hours used as well as the nature and results of the 
activities completed under the clearance.
    Some modifications of the clearance from previous years are 
planned. The number of hours will remain the same at 4,000 hours. In 
addition, incentives as a survey procedure may also be the subject of 
research under the clearance.

II. Method of Collection

    This research may be in the form of mailed or electronic 
questionnaires and/or focus groups, or telephone or personal 
interviews.

III. Data

    OMB Number: 0607-0760.
    Form Number: Various.
    Type of Review: Regular.

[[Page 34993]]

    Affected Public: Individuals or households, State or local 
governments, farms, businesses or other for-profit organizations, 
Federal agencies or employees, non-profit institutions, small 
businesses or organizations.
    Estimated Number of Respondents: 8,000.
    Estimated Time per Response: 30 minutes.
    Estimated Total Annual Burden Hours: 4,000.
    Estimated Total Annual Cost: There is no cost to respondents, 
except for their time to answer the questions posted.
    Respondent's Obligation: Voluntary.
    Legal Authority: Executive Order 12862.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: June 18, 2004.
Madeleine Clayton,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 04-14226 Filed 6-22-04; 8:45 am]

BILLING CODE 3510-07-P