[Federal Register: August 13, 2004 (Volume 69, Number 156)]
[Notices]
[Page 50204]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr13au04-83]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Agency for Healthcare Research and Quality, HHS.
ACTION: Notice.
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SUMMARY: This notice announces the intention of the Agency for
Healthcare Research and Quality (AHRQ) to request the Office of
Management and Budget (OMB) to allow the proposed information
collection project: ``Voluntary Customer Surveys Generic Clearance for
the Agency for Healthcare Research and Quality'' (formerly known as
Voluntary Customer Satisfaction Survey Generic Clearance for the Agency
for Healthcare Research and Quality). In accordance with the Paperwork
Reduction Act of 1995, 44 U.S.C. 3506(c)(2)(A), AHRQ invites the public
to comment on this proposed information collection request to allow
AHRQ to conduct customers surveys. This proposed information collection
was previously published in the Federal Register on July 13, 2004 and
allowed 60 Days for public comment. No public comments were received.
The purpose of this notice is to allow an additional 30 Days for public
comment.
DATES: Comments on this notice must be received by September 13, 2004.
ADDRESSES: Written comments should be submitted to: John Kraemer, at
the Office of Information and Regulatory Affairs, OMB at the following
email address John Kraemer@omb.eop.gov and the fax number is (202) 395-
6974.
FOR FURTHER INFORMATION CONTACT: Cynthia D. McMichael, AHRQ, Reports
Clearance Officer, (301) 427-1651.
SUPPLEMENTARY INFORMATION:
Proposed Project: ``Voluntary Customer Surveys Generic Clearance for
the Agency for Healthcare Research and Quality''
In response to Executive Order 12862, the Agency for Healthcare
Research and Quality (AHRQ) plans to conduct voluntary customer surveys
to assess strengths and weaknesses in agency program services. Customer
surveys to be conducted by AHRQ may include readership surveys from
individuals using AHRQ automated and electronic technology databases to
determine satisfaction with the information provided or surveys to
assess effects of the grants streamlining efforts.
Results of these surveys will be used in future program planning
iniatives and to redirect resources and efforts, as needed, to improve
AHRQ program services. The current clearance will expire September 30,
2004. This is a request for a generic approval from OMB to conduct
customer surveys over the next three years.
Method of Collection
The data will be collected using a combination of methodologies
appropriate to each survey. These methodologies include:
Evaluation forms;
Mail surveys;
Focus groups;
Automated and electronic technology (e.g., email, web-
based surveys, instant fax, AHRQ Publications Clearinghouse customer
feedback) and,
Telephone surveys.
Estimated Annual Respondent Burden
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Average
Type of survey No. of burden/ Total hours of
respondents response burden
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Mail/Telephone Surveys.......................................... 51,200 .15 7,680
Automated/Web-based............................................. 52,000 .163 8,476
Focus Groups.................................................... 200 1.0 200
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Request for Comments
In accordance with the above cited Paperwork Reduction Act
legislation, comments on the AHRQ's information collection are
requested with regard to any of the following: (a) Whether the proposed
collection of information is necessary for the proper performance of
functions of AHRQ, including whether the information will have
practical utility; (b) the accuracy of the Agency's estimate of the
burden (including hours and costs) of the proposed collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; and (d) ways to minimize the burden of
the collection of information on respondents, including the use of
automated collection techniques or other forms of information
technology.
Comments submitted in response to this notice will summarized and
included in the request for OMB approval of the proposed information
collection. All comments will become a matter of public record.
Dated: August 6, 2004.
Carolyn M. Clancy,
Director.
[FR Doc. 04-18653 Filed 8-12-04; 8:45 am]
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