[Federal Register: September 15, 2004 (Volume 69, Number 178)]
[Notices]               
[Page 55586-55587]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr15se04-28]                         

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DEPARTMENT OF DEFENSE

Office of the Secretary

 
Proposed Collection; Comment Request.

AGENCY: Office of the Under Secretary of Defense (Personnel and 
Readiness).

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Office of the Under Secretary of defense (Personnel 
and Readiness) announces the following proposed public information 
collection and seeks public comment on the provisions thereof. Comments 
are invited on: (a) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of burden of the proposed information 
collection; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (d) ways to minimize the burden of 
the information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by November 
15, 2004.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to the Department of Defense 
Education Activity, 4040 North Fairfax Drive, Arlington, VA 22203-1635, 
ATTN: Ms. Judith L. Williams.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the above address or 
call at (703) 588-3143.
    Title and OMB Control Number: ``Department of Defense Education 
Activity (DoDEA) Customer Satisfaction Surveys for Sponsors and 
Students''; OMB Control Number 0704-0421.
    Needs and Uses: The DoDEA Customer Satisfaction Surveys are a tool 
used to measure the satisfaction level of

[[Page 55587]]

sponsors and students with the programs and services provided by the 
DoD Education Activity (DoDEA). This collection is necessary to meet 
DoD Reform Initiative Directive 23: Defense Agency Performance 
Contracts which states: ``The Directors of the specified Agencies and 
Field Activities will submit a performance contract covering the period 
of the Future Years Defense Plan (FYDP) FY 2000 through FY 2005. Each 
performance contract shall include measures of customer satisfaction 
with the goods and services provided by the Agency or Field Activity, 
including the timeliness of deliveries of products and services.''
    Affected Public: Individuals or households.
    Annual Burden Hours: 3,261 hours.
    Number of Respondents: 11,901.
    Respondes Per Respondent: 1.
    Average Burden Per Response: 15 minutes.
    Frequency: Biennially.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    The DoDEA Customer Satisfaction Surveys for Sponsors and Students 
will be administered to all sponsors within the DoDEA school system, as 
well as students in grades 4-12. The survey is completely voluntary and 
will be administered through an on-line, web-based technology. In order 
to have national comparison data, the survey questions were adapted 
from the Phi Delta Kappa/Gallup Poll of the Public's Attitudes Toward 
Schools. Some questions were altered slightly so that the wording more 
closely matched the unique DoDEA educational experience, however, any 
alterations should not affect the interpretation and comparison to the 
national data. The surveys will give sponsors and students an 
opportunity to comment on their levels of satisfaction with 
programmatic issues related to DoD schools. Some of the topics included 
in the surveys are curriculum, communication, and technology. The 
surveys will be administered biennially.
    The information derived from these surveys will be used to improve 
planning efforts at all levels throughout DoDEA. Schools, districts, 
and areas will use the survey results to gain insight into the 
satisfaction levels of sponsors and students, which is one of many 
measures used for future planning of programs and services offered to 
DoDEA's students. The survey results will also be used to monitor the 
DoDEA Community Strategic Plan.

    Dated: September 8, 2004.
L.M. Bynum,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 04-20721 Filed 9-14-04; 8:45 am]

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