[Federal Register: September 23, 2004 (Volume 69, Number 184)]
[Notices]
[Page 57032-57033]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr23se04-70]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Agency for Healthcare Research and Quality, HHS.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: This notice announces the intention of the Agency for
Healthcare Research and Quality (AHRQ) to request the Office of
Management and Budget (OMB) to allow the proposed information
collection project: ``Voluntary Customer Surveys Generic Clearance for
the Agency for Healthcare Research and Quality'' (formerly known as
Voluntary Customer Satisfaction Survey Generic Clearance for the Agency
for Healthcare Research and Quality). In accordance with the Paperwork
Reduction Act of 1995, 44 U.S.C. 3506(c)(2)(A), AHRQ invites the public
to comment on this proposed information collection request to allow
AHRQ to conduct customers surveys.
This proposed information collection was previously published in
the Federal Register on July 13, 2004 and allowed 60 Days for public
comment. No public comments were received. The purpose of this notice
is to allow an additional 30 Days for public comment.
DATES: Comments on this notice must be received by October 25, 2004.
ADDRESSES: Written comments should be submitted to: John Kraemer, at
the Office of Information and Regulary Affairs, OMB at the following e-
mail address John_Kraemer@omb.eop.gov and the fax number is (202) 395-
6974.
FOR FURTHER INFORMATION CONTACT: Cynthia D. McMichael, AHRQ, Reports
Clearance Officer, (301) 427-1651.
SUPPLEMENTARY INFORMATION:
Proposed Project
``Voluntary Customer Surveys Generic Clearance for the Agency for
Healthcare Research and Quality.''
In response to Executive Order 12862, the Agency for Healthcare
Research and Quality (AHRQ) plans to conduct voluntary customer surveys
to assess strengths and weaknesses in agency program services. Customer
surveys to be conducted by AHRQ may include readership surveys from
individuals using AHRQ automated and electronic technology databases to
determine satisfaction with the information provided or surveys to
assess effect of the grants streamlining efforts.
[[Page 57033]]
Results of these surveys will be used in future program planning
initiatives and to redirect resources and efforts, as needed, to
improve AHRQ program services. The current clearance will expire
September 30, 2004. This is a request for a generic approval from OMB
to conduct customer surveys over the next three years.
Method of Collection
The data will be collected using a combination of methodologies
appropriate to each survey. These methodologies include:
Evaluation forms;
Mail surveys;
Focus groups;
Automated and electronic technology (e.g., e-mail, Web-
based surveys, instant fax, AHRQ Publications Clearinghouse customer
feedback) and,
Telephone surveys.
Estimated Annual Respondent Burden
----------------------------------------------------------------------------------------------------------------
No. of Average burden/ Total hours of
Type of Survey respondents response burden
----------------------------------------------------------------------------------------------------------------
Mail/telephone surveys.......................................... 51,200 .15 7,680
Automated/Web-based............................................. 52,000 D.163 8.476
Focus groups.................................................... 200 1.0 200
-----------------------------------------------
Totals...................................................... 103,400 NA 16,356
----------------------------------------------------------------------------------------------------------------
Request for Comments
In accordance with the above cited Paperwork Reduction Act
legislation, comments on the AHRQ's information collection are
requested with regard to any of the following: (a) Whether the proposed
collection of information is necessary for the proper performance of
functions of AHRQ, including whether the information will have
practical utility; (b) the accuracy of the Agency's estimate of the
burden (including hours and costs) of the proposed collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; and (d) ways to minimize the burden of
the collection of information on respondents, including the use of
automated collection techniques or other forms of information
technology.
Comments submitted in response to this notice will summarized and
included in the request for OMB approval of the proposed information
collection. All comments will become a matter of public record.
Dated: September 16, 2004.
Carolyn M. Clancy,
Director.
[FR Doc. 04-21339 Filed 9-22-04; 8:45 am]
BILLING CODE 4160-90-M