[Federal Register Volume 69, Number 53 (Thursday, March 18, 2004)]
[Notices]
[Pages 12865-12866]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-6074]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Notice of Intent To Request Approval From the Office of
Management and Budget (OMB) for Three New Collections of Information;
Registered Traveler (RT) Pilot Program; Satisfaction and Effectiveness
Measurement Data Collection Instruments
AGENCY: Transportation Security Administration (TSA), DHS.
ACTION: Notice.
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SUMMARY: TSA invites public comment on the information collection
requirement abstracted below that will be submitted to OMB in
compliance with the Paperwork Reduction Act of 1995.
DATES: Send your comments by May 17, 2004.
ADDRESSES: Comments may be delivered to Pamela Friedmann, Director
Public Private Initiatives, Office of Transportation Security Policy,
TSA Headquarters, West Tower, 11th Floor, TSA-9, 601 S. 12th Street,
Arlington, VA 22202-4220; or by e-mail at [email protected].
FOR FURTHER INFORMATION CONTACT: Conrad Huygen, Privacy Act Officer,
Information Management Programs, TSA Headquarters, West Tower 412-S,
TSA-17, 601 S. 12th Street, Arlington, VA 22202-4220; telephone (571)
227-1954; facsimile (571) 227-2912.
SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction
Act of 1995, (44 U.S.C. 3501 et seq.), an agency may not conduct or
sponsor, and a person is not required to respond to a collection of
information, unless it displays a valid OMB control number. Therefore,
in preparation for submission of clearance of the following information
collection, TSA solicits comments in order to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology.
Description of Data Collection
TSA plans to conduct a pilot technology program in 2004, in a
limited number of airports, to test and evaluate the merits of the
Registered Traveler (RT) concept. This pilot program (RT Pilot) is
designed to positively identify qualified, known travelers via advanced
identification technologies for the purposes of expediting those
passengers' travel experience at the airport security checkpoints and
thereby enabling TSA to improve the allocation of its limited security
resources.
TSA will collect and retain a minimal amount of personal
information from individuals who volunteer to participate in the RT
Pilot that will be used to verify an applicant's claimed identity,
complete a background check, and, if applicable, issue an
identification token prior to enrollment in the program. In addition,
TSA will administer two instruments to measure customer satisfaction
and to collect data on the effectiveness of the pilot technologies and
business processes. The first instrument will be a survey of a
representative percentage of the RT Pilot participants. The second
instrument will be an interview conducted with the key stakeholders at
sites participating in the RT Pilot. All surveys and interviews will be
voluntary and anonymous.
The collection of information from individuals who volunteer to
participate in the RT Pilot will be gathered electronically. This not
only fulfills the requirements of the Government Paperwork Elimination
Act, but it also facilitates the collection and processing of the data
and provides an efficient means of retrieving credential information.
Due to operational constraints and practical considerations, the RT
customer service surveys and interviews will be conducted manually. RT
surveys will be distributed at airports and the respondents may freely
choose not to participate. The respondents who choose to participate in
the surveys will be asked to return the completed survey in less than
30 days from the time of receipt; they may choose not to comply with
this request. Key stakeholders involved in the RT Pilot will be asked
to designate representative(s) to participate in short, individual
interview sessions intended to evaluate the effectiveness of the RT
Pilot from the stakeholders' perspective and to gather any additional
feedback the stakeholder may wish to share. Stakeholders who choose to
participate in the interview sessions will be asked to schedule an
interview with TSA no later than 30 days after the completion
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of the RT Pilot. Interview sessions will be conducted on a one-on-one
basis at mutually agreed upon locations. Stakeholders may choose not to
participate in the interview sessions.
Burden Estimates of Data Collection
For the initial RT Pilot program volunteer enrollments, we expect a
total of 5,000 respondents and, based on an estimate of a 10-minute
burden per respondent, a maximum total burden program-wide of 833
hours. For the survey submissions, we expect a total of 750 respondents
and, based on an estimate of a 15-minute burden per respondent, a
maximum total burden program-wide of 187.5 hours. For the stakeholder
interview sessions, we expect approximately 20 stakeholder
representatives to participate and, based on an estimate of a 45-minute
burden per interview, a maximum total burden of 15 hours.
Issued in Arlington, Virginia, on March 12, 2004.
Susan T. Tracey,
Chief Administrative Officer.
[FR Doc. 04-6074 Filed 3-17-04; 8:45 am]
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