[Federal Register: June 8, 2005 (Volume 70, Number 109)]
[Notices]
[Page 33451-33452]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr08jn05-70]
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CONSUMER PRODUCT SAFETY COMMISSION
Notification of Request for Extension of Approval of Information
Collection Activity--Customer Satisfaction Surveys
AGENCY: Consumer Product Safety Commission.
ACTION: Notice.
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SUMMARY: In the February 25, 2005 Federal Register (70 FR 9275), the
Consumer Product Safety Commission (CPSC or Commission) published a
notice in accordance with provisions of the Paperwork Reduction Act of
1995 (44 U.S.C. Chapter 35) (PRA), to announce the agency's intention
to seek extension of its PRA approval to conduct surveys to determine
the kind and quality of services CPSC customers want and customers'
level of satisfaction with existing services. The Commission now
announces that it has submitted to the Office of Management and Budget
a request for extension of approval of that collection of information.
The Commission received one comment stating that the CPSC should
obtain all requested information at the initial contact without any
additional follow up on customer satisfaction. For most of the CPSC
programs, it is not possible to interview the customer regarding
customer satisfaction at the time of initial contact because the
requested service may not yet have been performed or completed. In
those circumstances, customer satisfaction may only be assessed through
follow up contact after the implementation of the CPSC program.
CPSC will use the information it obtains in these surveys to
improve its work on behalf of the American public. In addition, the
CPSC Office of Planning and Evaluation will use information from the
surveys to prepare sections of the agency's annual Performance and
Accountability report (required by the Government Performance and
Results Act (GPRA)). This information will provide measures of the
quality and effectiveness of agency efforts related to three goals in
its strategic plan (informing the public, industry services, and
customer satisfaction). In the past, information from these surveys has
shown an overall high level of customer satisfaction. If this
information is not periodically collected, the CPSC would not have
useful measures of its effectiveness in reaching consumers and others,
and the information necessary to guide program development and
improvement would not be available. The Commission would be unable to
measure its ability to meet identified GPRA goals. CPSC will collect
this information in several ways, such as using telephone interviews,
as well as mail and web-based questionnaires. Up to 6 customer surveys
or information collection activities a year would be conducted using
this clearance.
Additional Information About the Request for Extension of Approval of
Information Collection Activity
Title of information collection: Customer Satisfaction Surveys:
Fast track recall survey; ombudsman survey, state partner survey,
hotline survey, web site survey and clearinghouse survey.
Type of request: Extension of approval.
Frequency of collection: Each survey will be conducted once during
a 3-year period.
General description of respondents: (1) Persons telephoning the
Hotline or accessing the CPSC web site via the Internet; (2) persons or
companies contacting the National Injury Information Clearinghouse for
information; (3) State representatives who work with CPSC on
cooperative programs; (4) firms using CPSC's Fast-Track Product Recall
Program; and (5) small business that have contacted the CPSC's small
business ombudsman.
Estimated number of respondents: 745 per year.
Estimated average number of responses per respondent: One per year.
Estimated number of responses for all respondents: 745 per year.
Estimated number of hours per response: 4 minutes.
Estimated number of hours for all respondents: 50 hours per year.
Estimated cost of collection for all respondents: $1,170 per year.
Comments: Comments on this request for extension of approval of an
information collection activity should be submitted by July 8, 2005, to
(1) Office of Information and Regulatory Affairs, Attn: OMB Desk
Officer for CPSC, Office of Management and Budget, Washington, DC
20503; telephone: (202) 395-7340, and (2) the Office of the Secretary,
Consumer Product Safety Commission, Washington, DC 20207. Comments may
be delivered to the Office of the Secretary, room 419, North Tower,
4330 East-West Highway, Bethesda, Maryland, 20814. Comments may also be
sent to the Office of the Secretary by facsimile at (301) 504-0127, or
by e-mail at cpsc-os@cpsc.gov.
Copies of this request for approval of an information collection
activity are available from Linda L. Glatz, Management & Program
Analyst, Office of Planning and Evaluation, Consumer Product Safety
Commission, Washington, DC 20207; telephone: (301) 504-7671.
[[Page 33452]]
Dated: June 1, 2005.
Todd Stevenson,
Secretary, Consumer Product Safety Commission.
[FR Doc. 05-11300 Filed 6-7-05; 8:45 am]
BILLING CODE 6355-01-P