[Federal Register: July 21, 2005 (Volume 70, Number 139)]
[Notices]
[Page 42065-42066]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr21jy05-87]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Disease Control and Prevention
[60Day-05-05CO]
Proposed Data Collections Submitted for Public Comment and
Recommendations
In compliance with the requirement of section 3506(c)(2)(A) of the
Paperwork Reduction Act of 1995 for opportunity for public comment on
proposed data collection projects, the Centers for Disease Control and
Prevention (CDC) will publish periodic summaries of proposed projects.
To request more information on the proposed projects or to obtain a
copy of the data collection plans and instruments, call 404-371-5983
and send comments to Seleda Perryman, CDC Assistant Reports Clearance
Officer, 1600 Clifton Road, MS-D74, Atlanta, GA 30333 or send an e-mail
to omb@cdc.gov.
Comments are invited on: (a) Whether the proposed collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information shall have practical
utility; (b) the accuracy of the agency's estimate of the burden of the
proposed collection of information; (c) ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Written comments should be received
within 60 days of this notice.
Proposed Project
The Centers for Disease Control and Prevention's Consumer Response
Services Center (CDC-INFO) Evaluation--New--National Center for Health
Marketing (NCHM), Centers for Disease Control and Prevention (CDC).
Background and Brief Description
CDC is launching an integrated ``one face to the public'' approach
across all communication channels to handle inquiries concerning a
broad spectrum of public health topics. The overall objective is to
ensure consistent, timely, reliable health information for
dissemination to a variety of consumers (public, health professionals,
researchers, etc.) and to address variations in inquiry volumes related
to public health emergencies, news events, and dynamic, shifting public
health priorities. The CDC has integrated over 40 hotlines into one
Consumer Response Services Center--CDC-INFO. CDC-INFO has an
exceptionally wide scope because content currently divided between over
40 hotlines handling nearly 2,000,000 telephone contacts annually will
be consolidated under CDC-INFO. All CDC hotlines will be consolidated
in one center beginning in February 2005, with all CDC program areas
transitioning into CDC-INFO through a phased approach during the next
three years. CDC-INFO itself will be operational for at least the next
seven years.
The primary objectives of the national evaluation are to (1)
Proactively evaluate customer interactions and service effectiveness by
employing assessment measures and data collection mechanisms to support
performance management, gathering insights and understandings for
improving service levels, and implementing effective measures to meet
customer satisfaction goals; (2) develop an ongoing understanding of
customer requirements and satisfaction trends to achieve best of
practice quality standards and to provide qualitative assessments,
quantitative data, and cost factors to drive improvement and reinforce
operational objectives; (3) measure CDC-INFO contractor service
performance to assist in determining whether performance incentives
have been achieved; and (4) to collect data in order to address public
concern and response to emergencies, outbreaks, and media events.
Sample size, respondent burden, and intrusiveness have been
minimized to be consistent with national evaluation objectives.
Procedures will be employed to safeguard the privacy and
confidentiality of participants. Pilot tests assisted in controlling
burden and ensuring the user-relevance of questions. The following
table shows the estimated annualized burden for data collection. There
are no respondent costs other than the amount of time required to
respond to the survey.
Estimate of Annualized Burden Table
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Average
Number of Responses / burden/ Average annual
Data collection instrument respondents respondent response (in burden hours
hrs)
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Satisfaction survey (callers)................... 35,000 1 3/60 1,750
Satisfaction survey (e-mail inquiries).......... 336 1 3/60 17
Follow up survey................................ 7,000 1 7/60 817
Key informant survey............................ 5,000 1 7/60 583
Postcard survey................................. 5,000 1 1/60 83
Special event survey............................ 35,000 1 5/60 2,917
[[Page 42066]]
Emergency response survey....................... 35,000 1 5/60 2,917
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Total Burden Hours.......................... .............. .............. .............. 9,084
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Dated: July 15, 2005.
Joan F. Karr,
Acting Reports Clearance Officer, Centers for Disease Control and
Prevention.
[FR Doc. 05-14369 Filed 7-20-05; 8:45 am]
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