[Federal Register: August 19, 2005 (Volume 70, Number 160)]
[Notices]
[Page 48772-48773]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr19au05-68]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Children and Families
Proposed Information Collection Activity; Comment Request
Title: National Clearinghouse on Child Abuse and Neglect
Information (CAN) and National Adoption Information Clearinghouse
(NAIC) Customer Satisfaction Evaluation Plan.
Description: The National Clearinghouse on Child Abuse and Neglect
Information (CAN) and the National Adoption Information Clearinghouse
(NAIC), services of the Children's Bureau within ACF, were established
in 1974 and 1986, respectively. Both are dedicated to the mission of
connecting professionals and concerned citizens to information on
programs, research, legislation, and statistics regarding the safety,
permanency, and well-being of children and families.
The Clearinghouses' main functions are identifying information
needs, locating and acquiring information, creating information,
organizing and storing information, disseminating information, and
facilitating information exchange among professionals and concerned
citizens. A number of vehicles are employed to accomplish these
activities, including, but not limited to, Web site hosting,
discussions with customers, and dissemination of publications (both
print and electronic).
The Clearinghouses' Customer Satisfaction Evaluation Plan was
initiated in response to Executive Order 12862 issued on September 11,
1993. The order calls for putting customers first and striving for a
customer-driven government that matches or exceeds the best service
available in the private sector. To that end, the Clearinghouses'
Evaluation Plan was designed to better understand customers' needs and
measure success in meeting those needs by obtaining input and feedback
directly from customers. This feedback will be used to improve the
quality of Clearinghouse products and services, in turn allowing
limited resources to be targeted to improve those components that have
the most impact on customer satisfaction. Information will be collected
using close-ended electronic, telephone, paper and pencil, and in-
person administration methods.
In addition to the above quantitative component of the evaluation
plan, focus groups will be conducted with CAN and NAIC customers on a
yearly basis to supplement the customer satisfaction surveys with a
qualitative component.
Respondents: General customers are those who interact with the
Clearinghouses via Web, e-mail, and telephone. Targeted customers are
those to which selected services are delivered, such as subscribers to
Children's Bureau Express (an online digest), recipients of
[[Page 48773]]
selected publications, and focus group participants.
Annual Burden Estimates
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Number of Number of responses Average burden hours Total burden
Instrument respondents per respondent per response hours
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Core Survey plus one of the 1,498.............. 11 items on average .29 minutes......... 80
following modules: Professional/ (core and module
Student; Web Site; Marketing; surveys vary
Personal Customer. between 10 and 12
responses).
Children's Bureau Express Survey 1,000.............. 12 items........... .29 minutes......... 58
Selected Publications Survey.... Up to 250 annually 9 items............ .29 minutes......... 11
(50 surveys per
publication for 5
publications).
Needs Assessment Focus Groups... 7 on average 4 focus groups per 60 minutes per Focus 28
(between 5 and 9) year. Group.
per Focus Group.
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Estimated Total Annual ................... ................... .................... 177
Burden Hours.
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In compliance with the requirements of Section 3506(c)(2)(A) of the
Paperwork Reduction Act of 1995, the Administration for Children and
Families is soliciting public comment on the specific aspects of the
information collection described above. Copies of the proposed
collection of information can be obtained and comments may be forwarded
by writing to the Administration for Children and Families, Office of
Administration, Office of Information Services, 370 L'Enfant Promenade,
SW., Washington, DC 20447, Attn: ACF Reports Clearance Officer. E-mail
address: grjohnson@acf. hhs.gov. All requests should be identified by
the title of the information collection.
The Department specifically requests comments on: (a) Whether the
proposed collection of information is necessary for the proper
performance of the functions of the agency, including whether the
information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the proposed collection of
information; (c) the quality, utility, and clarity of the information
to be collected; and (d) ways to minimize the burden of the collection
of information on respondents, including through the use of automated
collection techniques or other forms of information technology.
Consideration will be given to comments and suggestions submitted
within 60 days of this publication.
Dated: August 15, 2005.
Robert Sargis,
Reports Clearance Officer.
[FR Doc. 05-16424 Filed 8-18-05; 8:45 am]
BILLING CODE 4184-01-M