[Federal Register: September 7, 2006 (Volume 71, Number 173)]
[Notices]
[Page 52791-52792]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr07se06-45]
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EQUAL EMPLOYMENT OPPORTUNITY COMMISSION
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Equal Employment Opportunity Commission.
ACTION: Notice of information collection--new: EEOC National Contact
Center Customer Service Survey.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (Pub.
L. 104-13, 44 U.S.C. chapter 35), the Commission announces its intent
to submit to the Office of Management and Budget (OMB) a request to
approve a new information collection as described below.
DATES: Written comments on this notice must be submitted on or before
November 6, 2006.
ADDRESSES: Comments should be submitted to Stephen Llewellyn, Executive
Officer, Executive Secretariat, Equal Employment Opportunity
Commission, 10th Floor, 1801 L Street, NW., Washington, DC 20507. As a
convenience to commentators, the Executive Secretariat will accept
comments transmitted by facsimile (fax) machine. The telephone number
of the fax receiver is (202) 663-4114. (This is not a toll-free
number.) Only comments of six or fewer pages will be accepted via fax
transmittal. This limitation is necessary to assure access to the
equipment. Receipt of fax transmittals will not be acknowledged, except
that the sender may request confirmation of receipt by calling the
Executive Secretariat staff at (202) 663-4070 (voice) or (202) 663-4074
(TTY). (These are not toll-free telephone numbers.) Copies of comments
submitted by the public will be available to review at the Commission's
library, Room 6502, 1801 L Street, NW., Washington, DC 20507 between
the hours of 9:30 a.m. and 5 p.m.
FOR FURTHER INFORMATION CONTACT: Cynthia Pierre, Director, Field
Management Programs, Office of Field Programs, 1801 L Street, NW.,
Washington, DC 20507, (202) 663-7115 (voice). This notice is available
in the following formats: large print, braille, audio tape and
electronic file on computer disk. Requests for this notice in an
alternative format should be made to the Publications Center at 1-800-
699-3362.
SUPPLEMENTARY INFORMATION: The Equal Employment Opportunity Commission
(EEOC) enforces Title VII of the Civil Rights Act of 1964, the Equal
Pay Act, the Age Discrimination in Employment Act, the Rehabilitation
Act, Title I of the Americans with Disabilities Act, and the Pregnancy
Employment Discrimination Act. Pursuant to its authority under those
statutes, EEOC created a National Contact Center to provide the public
with 24-hour access to EEOC and information about equal employment
rights and responsibilities. The EEOC National Contact Center provides
the public with a centralized point of access for reaching the EEOC and
offers several choices for communicating with the EEOC, such as phone,
TTY, e-mail, facsimile, and standard mail. In an effort to ensure
continued quality service, EEOC proposes this customer satisfaction
survey in order to request each person who uses the National Contact
Center to respond to three questions about the service they received.
This constitutes a collection of information under the Paperwork
Reduction Act.
Pursuant to the Paperwork Reduction Act of 1995, 44 U.S.C. Chapter
35, and OMB regulation 5 CFR 1320.8(d)(1), the Commission solicits
public comment on its proposed survey to enable it to:
(1) Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden of
the
[[Page 52792]]
proposed collection of information, including the validity of the
methodology and assumptions used;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses.
The remainder of this SUPPLEMENTARY INFORMATION section provides
the public with information it will need to comment on the EEOC
proposal. It contains an overview of the information collection and the
proposed survey.
Overview of This Information Collection
Collection Title: EEOC National Contact Center Customer
Satisfaction Survey.
OMB-Number: None.
Description of Affected Public: Individuals or households;
Businesses or other for profit, not-for-profit institutions; state or
local governments.
Number of Responses: Unknown.
Estimated Reporting Time Per Respondent: 5 minutes.
Total Burden Hours: Unknown.
Federal Cost: None.
Form:
Customer Satisfaction Survey Questions
EEOC National Contact Center
(To be used with persons who call, e-mail, fax, or write the Contact
Center)
Question 1: Overall, I was satisfied with the quality of service
that I received.
A. Strongly Agree
B. Agree
C. Neutral
D. Disagree
E. Strongly Disagree
Question 2: The Customer Service Representative who assisted me was
helpful.
A. Strongly Agree
B. Agree
C. Neutral
D. Disagree
E. Strongly Disagree
Question 3: I would use the EEOC National Contact Center again.
A. Strongly Agree
B. Agree
C. Neutral
D. Disagree
E. Strongly Disagree
Paperwork Reduction Act Notice (Public Law 104-13)
Persons are not required to respond to a collection of information
unless it displays a currently valid Office of Management and Budget
(OMB) control number. This collection of information is approved under
OMB number ---- (Expiration Date: ---- ). The obligation to respond to
this information collection is voluntary; The average time to respond
to this information collection is estimated to be 5 minutes. Submit
comments regarding this estimate; including suggestions for reducing
response time to the U.S. Equal Employment Opportunity Commission,
Office of the Chair, 1801 L Street, NW., Washington, DC 20507. Please
reference to OMB Number ---- . We are very interested in your thoughts
and suggestions about your experience in responding to the Equal
Employment Opportunity Commission's National Contact Center Customer
Satisfaction Survey. Your comments will be very useful to the
Commission in making improvements in our National Contact Center.
Dated: August 30, 2006.
For the Commission.
Cari M. Dominguez,
Chair.
[FR Doc. E6-14813 Filed 9-6-06; 8:45 am]
BILLING CODE 6570-01-P