[Federal Register: December 26, 2007 (Volume 72, Number 246)]
[Notices]
[Page 73062-73063]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr26de07-118]
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DEPARTMENT OF TRANSPORTATION
Federal Transit Administration
[FTA Docket No. FTA-2007-0030]
Notice of Request for a New Information Collection
AGENCY: Federal Transit Administration, DOT.
ACTION: Notice of request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this
notice announces the intention of the Federal Transit Administration
(FTA) to request the Office of Management and Budget (OMB) to approve a
new information collection:
Customer Satisfaction Survey for FTA's Public Web site Contact Us
Tool.
DATES: Comments must be submitted before February 25, 2008.
ADDRESSES: To ensure that your comments are not entered more than once
into the docket, submit comments identified by the docket number by
only one of the following methods:
1. Web site: http://www.regulations.gov. Follow the instructions for
submitting comments on the U.S. Government electronic docket site.
(Note: The U.S. Department of Transportation's (DOT's) electronic
docket is no longer accepting electronic comments.) All electronic
submissions must be made to the U.S. Government electronic docket site
at http://www.regulations.gov. Commenters should follow the directions below
for mailed and hand-delivered comments.
2. Fax: 202-493-2251.
3. Mail: U.S. Department of Transportation, 1200 New Jersey Avenue,
SE., Docket Operations, M-30, West Building, Ground Floor, Room W12-
140, Washington, DC 20590-0001.
4. Hand Delivery: U.S. Department of Transportation, 1200 New
Jersey Avenue, SE., Docket Operations, M-30, West Building, Ground
Floor, Room W12-140, Washington, DC 20590-0001 between 9 a.m. and 5
p.m., Monday through Friday, except federal holidays.
Instructions: You must include the agency name and docket number
for this notice at the beginning of your comments. Submit two copies of
your comments if you submit them by mail. For confirmation that FTA has
received your comments, include a self-
[[Page 73063]]
addressed stamped postcard. Note that all comments received, including
any personal information, will be posted and will be available to
Internet users, without change, to http://www.regulations.gov. You may review
DOT's complete Privacy Act Statement in the Federal Register published
April 11, 2000, (65 FR 19477), or you may visit http://www.regulations.gov.
Docket: For access to the docket to read background documents and
comments received, go to http://www.regulations.gov at any time. Background
documents and comments received may also be viewed at the U.S.
Department of Transportation, 1200 New Jersey Avenue, SE., Docket
Operations, M-30, West Building, Ground Floor, Room W12-140,
Washington, DC 20590-0001 between 9 a.m. and 5 p.m., Monday through
Friday, except federal holidays.
FOR FURTHER INFORMATION CONTACT: Dave Longo, FTA Office of
Communications and Congressional Affairs, (202) 366-0608, or e-mail:
David.Longo@dot.gov.
SUPPLEMENTARY INFORMATION: Interested parties are invited to send
comments regarding any aspect of this information collection,
including: (1) The necessity and utility of the information collection
for the proper performance of the functions of the FTA; (2) the
accuracy of the estimated burden; (3) ways to enhance the quality,
utility, and clarity of the collected information; and (4) ways to
minimize the collection burden without reducing the quality of the
collected information. Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval of
this information collection.
Title: Customer Satisfaction Survey for FTA's Public Web site
Contact Us Tool.
OMB Number: 2132-New.
Background: Executive Order 12862, ``Setting Customer Service
Standards,'' requires FTA to identify its customers and determine what
they think about FTA's service. The surveys covered in this request
will provide FTA with a means to gather data directly from its
customers. The information obtained from the surveys will be used to
assess how FTA's services are perceived by customers and stakeholders,
determine opportunities for improvement and ensure FTA's customers
receive the highest level of customer support. The surveys will be
limited to data collections that solicit voluntary opinions and will
not involve information that is required by regulations.
Respondents: General public, State and local government, public and
private transit operators, transit constituents, and other
stakeholders.
Estimated Annual Burden on Respondents: 10 minutes for each of the
1,230 respondents.
Estimated Total Annual Burden: 205 hours.
Frequency: Annual.
Issued: December 17, 2007.
Ann M. Linnertz,
Associate Administrator for Administration.
[FR Doc. E7-24891 Filed 12-21-07; 8:45 am]
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