[Federal Register: February 15, 2007 (Volume 72, Number 31)]
[Notices]
[Page 7436-7437]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr15fe07-59]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Disease Control and Prevention
[30 Day-07-05CO]
Agency Forms Undergoing Paperwork Reduction Act Review
The Centers for Disease Control and Prevention (CDC) publishes a
list of information collection requests under review by the Office of
Management and Budget (OMB) in compliance with the Paperwork Reduction
Act (44 U.S.C. Chapter 35). To request a copy of these requests, call
the CDC Reports Clearance Officer at (404) 639-5960 or send an e-mail
to omb@cdc.gov. Send written comments to CDC Desk Officer, Office of
Management and Budget, Washington, DC or by fax to (202) 395-6974.
Written comments should be received within 30 days of this notice.
Proposed Project
The Centers for Disease Control and Prevention's Consumer Response
Services Center (CDC-INFO) Evaluation-New-National Center for Health
Marketing (NCHM), Centers for Disease Control and Prevention (CDC).
Background and Brief Description
CDC is launching an integrated ``one face to the public'' approach
across all communication channels to handle inquiries concerning a
broad spectrum of public health topics. The overall objective is to
ensure consistent, timely, reliable health information for
dissemination to a variety of consumers (public, health professionals,
researchers, etc.) and to address variations in inquiry volumes related
to public health emergencies, news events, and dynamic, shifting public
health priorities. The CDC has integrated over 40 hotlines into one
Consumer Response Services Center CDC-INFO. CDC-INFO has an
exceptionally wide scope because content currently divided between over
40 hotlines handling nearly 2,000,000 telephone contacts annually will
be consolidated under CDC-INFO. All CDC hotlines were consolidated in
one center beginning in February 2005, with all CDC program areas
transitioning into CDC-INFO through a phased approach during the next
three years. CDC-INFO itself will be operational for at least the next
seven years. The primary objectives of the national evaluation are to
(1) Proactively evaluate customer interactions and service
effectiveness by employing assessment measures and data collection
mechanisms to support performance management, gathering insights and
understandings for improving service levels, and implementing effective
measures to meet customer satisfaction goals; (2) develop an ongoing
understanding of customer requirements and satisfaction trends to
achieve best of practice quality standards and to provide qualitative
assessments, quantitative data, and cost factors to drive improvement
and reinforce operational objectives; (3) measure CDC-INFO contractor
service performance to assist in determining whether performance
incentives have been achieved; and (4) to collect data in order to
address public concern and response to emergencies, outbreaks, and
media events.
Sample size, respondent burden, and intrusiveness have been
minimized to be consistent with national evaluation objectives.
Procedures will be employed to safeguard the privacy and
confidentiality of participants. Pilot tests assisted in controlling
burden and ensuring the user-relevance of questions. The following
table shows the estimated annualized burden for data collection. There
are no respondent
[[Page 7437]]
costs other than the amount of time required to respond to the survey.
Estimated Annualized Burden Hours
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Average burden
Data collection instrument Number of Responses/ per response Average annual
respondents respondent (in hrs) burden hours
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Satisfaction survey (callers)................... 25,000 1 3/60 1,250
Satisfaction survey (e-mail inquiries).......... 330 1 3/60 17
Follow up survey................................ 3,125 1 7/60 365
Key informant survey............................ 100 1 7/60 12
Postcard survey for bulk mailing................ 950 1 1/60 16
Postcard survey for individual publications..... 2,100 1 1/60 35
Web survey for e-mail publication orders........ 1,000 1 1/60 17
Web survey for internet publications............ 950 1 1/60 16
Special event/Outreach survey--General Public... 25,600 1 5/60 2,133
Special event/Outreach survey--Professionals.... 10,400 1 5/60 867
Emergency response survey--Level 1 emergency-- 31,151 1 5/60 2596
General Public.................................
Emergency response survey--Level 1 emergency-- 7,459 1 5/60 622
Professionals..................................
Emergency response survey--Level 2 emergency-- 57,579 1 5/60 4798
General Public.................................
Emergency response survey--Level 2 emergency-- 51,821 1 5/60 4318
Professionals..................................
Emergency response survey--Level 3 emergency-- 351,863 1 5/60 29,322
General Public.................................
Emergency response survey--Level 3 emergency-- 316,678 1 5/60 26,390
Professional...................................
Emergency response survey--Level 4 emergency-- 645,630 1 5/60 53,803
General Public.................................
Emergency response survey--Level 4 emergency-- 596,504 1 5/60 49,709
Professional...................................
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Total Burden Hours.......................... .............. .............. .............. 176,286
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Dated: February 6, 2007.
Joan F. Karr,
Acting Reports Clearance Officer, Centers for Disease Control and
Prevention.
[FR Doc. E7-2637 Filed 2-14-07; 8:45 am]
BILLING CODE 4163-18-P