[Federal Register: May 15, 2007 (Volume 72, Number 93)]
[Notices]
[Page 27321]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr15my07-58]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: Notice and request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on a proposed new information collection. In accordance with
the Paperwork Reduction Act of 1995, this notice seeks comments
concerning the FEMA Public Assistance (PA) Program Evaluation and
Customer Satisfaction Survey results to measure program performance.
SUPPLEMENTARY INFORMATION: Executive Order 12862 requires that all
Federal agencies survey their customers to determine the kind and
quality of services they want and their level of satisfaction with
existing services. The Government Performance and Results Act (GPRA)
requires agencies to set missions and goals, and measure performance
against them. FEMA will fulfill these requirements by collecting
customer satisfaction with service and program evaluation information
through administration of surveys of the Disaster Assistance
Directorate (DAD) external customers.
Collection of Information
Title: FEMA PA Program Evaluation and Customer Satisfaction Survey.
Type of Information Collection: New.
OMB Number: 1660-NW32.
Form Number: FF 90-152.
Abstract: The purpose of the FEMA PA Program Evaluation and
Customer Satisfaction Survey is to measure program performance against
standards for performance and customer service, measure achievement of
GPRA objectivities and generally gauge and make improvements to
disaster services that increase customer satisfaction and program
effectiveness.
Affected Public: Business or other for-profit; Not-for-profit
institutions; Farms; Federal Government; and State, local or tribal
governments.
Estimated Total Annual Time Burden: 1,920 hours.
Annual Time Burden
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Project/activity (survey, Hour burden Total annual
form(s), focus group, Number of Frequency of per response Annual hour burden
worksheet, etc.) respondents responses (hours) responses (hours)
(A) (B) (C) (D) = (AxB) (E) = (CxD)
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PA Survey....................... 3,200 1 0.3 3,200 960
PA Focus Groups................. 80 1 12.0 80 960
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Total....................... 3,280 .............. .............. 3,280 1,920
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Estimated Cost: There is no expected cost to the respondents.
Comments: Written comments are solicited to (a) Evaluate whether
the proposed data collection is necessary for the proper performance of
the agency, including whether the information shall have practical
utility; (b) evaluate the accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (c) enhance the
quality, utility, and clarity of the information to be collected; and
(d) minimize the burden of the collection of information on those who
are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses. Comments must be submitted on or before July
16, 2007.
ADDRESSES: Interested persons should submit written comments to Chief,
Records Management and Privacy, Information Resources Management
Branch, Information Technology Services Division, Federal Emergency
Management Agency, 500 C Street, SW., Room 609, Washington, DC 20472.
FOR FURTHER INFORMATION CONTACT: Contact Marie O. Randle, Emergency
Management Specialist, DAD-PCP, 202-646-3649 for additional
information. You may contact the Records Management Branch for copies
of the proposed collection of information at facsimile number (202)
646-3347 or email address: FEMA-Information-Collections@dhs.gov.
Dated: May 3, 2007.
John A. Sharetts-Sullivan,
Chief, Records Management and Privacy Information Resources Management
Branch, Information Technology Services Division, Federal Emergency
Management Agency, Department of Homeland Security.
[FR Doc. E7-9265 Filed 5-14-07; 8:45 am]
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