[Federal Register: January 22, 2008 (Volume 73, Number 14)]
[Notices]
[Page 3729]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr22ja08-70]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Children and Families
Proposed Information Collection Activity; Comment Request;
Proposed Projects
Title: Data Collection Plan for the Customer Satisfaction
Evaluation of Child Welfare Information Gateway.
OMB No.: 0970-0303.
Description: The National Clearinghouse on Child Abuse and Neglect
Information (NCCAN) and the National Adoption Information Clearinghouse
(NAIC) received OMB approval to collect data for a customer
satisfaction evaluation under OMB control number 0870-0303. On June 20,
2006, NCCAN and NAIC were consolidated into Child Welfare Information
Gateway (CWIG). In response to this consolidation, the proposed
information collection activities include revisions to the Customer
Satisfaction Evaluation approved under OMB control number 0970-0303.
CWIG is a service of the Children's Bureau, a component within the
Administration for Children and Families, and CWIG is dedicated to the
mission of connecting professionals and concerned citizens to
information on programs, research, legislation, and statistics
regarding the safety, permanency, and well-being of children and
families. CWIG's main functions are identifying information needs,
locating and acquiring information, creating information, organizing
and storing information, disseminating information, and facilitating
information exchange among professionals and concerned citizens. A
number of vehicles are employed to accomplish these activities,
including, but not limited to, website hosting, discussions with
customers, and dissemination of publications (both print and
electronic).
The Customer Satisfaction Evaluation was initiated in response to
Executive Order 12862 issued on September 11, 1993. The Order calls for
putting customers first and striving for a customer-driven government
that matches or exceeds the best service available in the private
sector. To that end, CWIG's evaluation is designed to better understand
the kind and quality of services customers want, as well as customers'
level of satisfaction with existing services. The proposed data
collection activities for the evaluation include customer satisfaction
surveys, customer comment cards, selected publication surveys, and
focus groups.
Respondents: Child Welfare Information Gateway customers.
Annual Burden Estimates
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Number of Average
Number of responses per burden hours Total burden
Instrument respondents survey per survey hours
respondent response
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Customer Satisfaction Survey--Web Site Delivery 1,545 16 .0048 118.7
Customer Satisfaction Survey--E-mail Delivery.. 29 14 .0048 1.9
Customer Satisfaction Survey--Print Delivery... 31 14 .0048 2.1
Customer Satisfaction Survey--Phone Delivery... 171 14 .0063 15.1
Comment Card................................... 264 3 .0048 3.8
Selected Publications Survey................... 85 11 .0048 4.5
Focus Group Guide.............................. 28 16 .0625 28
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Estimated total annual burden hours: 174.1.
In compliance with the requirements of Section 3506(2)(A) of the
Paperwork Reduction Act of 1995, the Administration for Children and
Families is soliciting public comment on the specific aspects of the
information collection described above. Copies of the proposed
collection of information can be obtained and comments may be forwarded
by writing to the Administration for Children and Families, Office of
Administration, Office of Information Services, 370 L'Enfant Promenade,
SW., Washington, DC 20447, Attn: ACF Reports Clearance Officer. E-mail
address: infocollection@acf.hhs.gov. All requests should be identified
by the title of the information collection.
The Department specifically requests comments on: (a) Whether the
proposed collection of information is necessary for the proper
performance of the functions of the agency, including whether the
information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the proposed collection of
information; (c) the quality, utility, and clarity of the information
to be collected; and (d) ways to minimize the burden of the collection
of information on respondents, including through the use of automated
collection techniques or other forms of information technology.
Consideration will be given to comments and suggestions submitted
within 30 days of this publication.
Dated: January 15, 2008.
Janean Chambers,
Reports Clearance Officer.
[FR Doc. 08-186 Filed 1-18-08; 8:45 am]
BILLING CODE 4184-01-M