[Federal Register: August 4, 2008 (Volume 73, Number 150)]
[Notices]
[Page 45233-45234]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr04au08-52]
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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
[Docket No. FR-5187-N-49]
Notice of Proposed Information Collection: Comment Request;
Customer Satisfaction Surveys
AGENCY: Office of the Chief Information Officer, HUD.
ACTION: Notice.
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SUMMARY: The proposed information collection requirement described
below will be submitted to the Office of Management and Budget (OMB)
for review, as required by the Paperwork Reduction Act. The Department
is soliciting public comments on the subject proposal.
Executive Order 12862, ``Setting Customer Service Standards
``requires that Federal agencies provide the highest quality service to
our customers by identifying them and determining what they think about
our services. The surveys covered in the request for a generic
clearance will provide HUD a means to gather this data directly from
our customers. HUD will conduct various customer satisfaction surveys
to gather feedback and data directly from our customers to determine
the kind and quality of services and products they want and expect to
receive.
DATES: Comments due: October 3, 2008.
ADDRESSES: Interested persons are invited to submit comments regarding
this proposal. Comments should refer to the proposal by name and/or OMB
Control Number (2535-0116) and should be sent to: HUD Desk Officer,
Office of Management and Budget, New Executive Office Building,
Washington, DC 20503; 202-395-6974.
FOR FURTHER INFORMATION CONTACT: Lillian L. Deitzer, Departmental
Reports Management Officer, QDAM, Department or Housing and Urban
Development, 451 Seventh Street, SW., Room 4176, Washington, DC 20410;
telephone: 202-708-2374, (this is not a toll-free number) or e-mail Ms.
Deitzer at Lillian_L._Deitzer@HUD.gov for a copy of the proposed form
and other available information.
SUPPLEMENTARY INFORMATION: The Department will submit the proposed
information collection to OMB for review, as required by the Paperwork
Reduction Act of 1995 (44 U.S.C. Chapter 35, as amended).
This Notice is soliciting comments from members of the public and
affecting agencies concerning the proposed collection of information
to: (1) Evaluate whether the proposed collection of information is
necessary
[[Page 45234]]
for the proper performance of the functions of the agency, including
whether the information will have practical utility; (2) Evaluate the
accuracy of the agency's estimate of the burden of the proposed
collection of information; (3) Enhance the quality, utility, and
clarity of the information to be collected; and (4) Minimize the burden
of the collection of information on those who are to respond; including
through the use of appropriate automated collection techniques or other
forms of information technology, e.g., permitting electronic submission
of responses.
This Notice also Lists the Following Information
Title of Proposal: Customer Satisfaction Surveys.
OMB Control Number, if applicable: 2535-0116.
Description of the need for the information and proposed use:
Executive Order 12862, ``Setting Customer Service Standards'' requires
that Federal agencies provide the highest quality service to our
customers by identifying them and determining what they think about our
services. The surveys covered in the request for a generic clearance
will provide HUD a means to gather this data directly from our
customers. HUD will conduct various customer satisfaction surveys to
gather feedback and data directly from our customers to determine the
kind and quality of services and products they want and expect to
receive.
Agency form numbers, if applicable: None.
Members of Affected Public: Individuals or Households, Business or
Other for-Profit, Not-for-Profit Institutions, State, Local or Tribal.
Frequency of Submission: On occasion.
Estimation of the total number of hours needed to prepare the
information collection including number of respondents, frequency of
response, and hours of response:
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Number of Annual Hours per
respondents responses x response = Burden hours
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Reporting Burden:................... 1 1 .. 1 .. 1
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Total Estimated Burden Hours: 1.
Status of the proposed information collection: Extension of a
currently approved collection.
Authority: Section 3506 of the Paperwork Reduction Act of 1995,
44 U.S.C. Chapter 35, as amended.
Dated: July 29, 2008.
Lillian L. Deitzer,
Departmental Paperwork Reduction Act Officer, Office of the Chief
Information Officer.
[FR Doc. E8-17811 Filed 8-1-08; 8:45 am]
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