[Federal Register Volume 73, Number 152 (Wednesday, August 6, 2008)]
[Notices]
[Pages 45776-45777]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-17993]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: Notice; 60-day notice and request for comments; new collection,
1660-NW32; FEMA Form 90-152.
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SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on a new information collection. In accordance with the
Paperwork Reduction Act of 1995, this notice seeks comments concerning
the FEMA Public Assistance Program Customer Satisfaction Survey results
to measure program performance.
SUPPLEMENTARY INFORMATION: Executive Order 12862 requires that all
Federal agencies survey customers to determine the kind and quality of
services they want and their level of satisfaction with existing
services. The Government Performance and Results Act (GPRA) requires
agencies to set missions and goals, and measure performance against
them. FEMA will fulfill these requirements by collecting customer
satisfaction with service and program evaluation information through
administration of surveys of the Disaster Assistance Directorate (DAD)
external customers.
Collection of Information
Title: FEMA Public Assistance Program Customer Satisfaction Survey.
Type of Information Collection: New.
OMB Number: 1660-NW32.
Form Numbers: FEMA Form 90-152, FEMA Public Assistance Program
Customer Satisfaction Survey.
Abstract: The purpose of the FEMA Public Assistance Program
Customer Satisfaction Survey is to measure program performance against
standards for performance and customer service: measure achievement of
GPRA objectivities: and generally gauge and make improvements to
disaster services that increase customer satisfaction and program
effectiveness.
Affected Public: Business or other for-profit, Not-for-profit,
Farms, Federal Government, State, Local and Tribal Government.
Estimated Total Annual Hour Burden: 1,920 hours.
Annual Hour Burden
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No. of Frequency of Hour burden Annual Total annual
Project/activity (survey, respondents responses per response responses hour burden
form(s), focus group, worksheet, -------------------------------- (hours) ---------------- (hours)
etc.) ---------------- ---------------
(A) (B) (C) (D) = (A x B) (E) = (C x D)
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PA Mailed Survey................ 3,200 1 0.3 3,200 960
PA Focus Groups................. 80 1 12 80 960
Total....................... 3,280 .............. .............. 3,280 1,920
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Estimated Cost: The estimated annual cost to the Federal Government
is $348,678.57.
Comments: Written comments are solicited to (a) Evaluate whether
the proposed data collection is necessary for the proper performance of
the agency, including whether the information shall have practical
utility; (b) evaluate the accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (c) enhance the
quality, utility, and clarity of the information to be collected; and
(d) minimize the burden of the collection of information on those who
are to respond, including through
[[Page 45777]]
the use of appropriate automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Comments must be submitted on or before October 6, 2008.
ADDRESSES: Interested persons should submit written comments to
Chief, Records Management and Privacy, Information Resources Management
Branch, Information Technology Services Division, Federal Emergency
Management Agency, 500 C Street, SW., Room 609, Washington, DC 20472.
FOR FURTHER INFORMATION CONTACT: Contact Marie O. Randle, Emergency
Management Specialist, Disaster Assistance Directorate, Program
Coordination and Planning, 202-646-3649 for additional information. You
may contact the Records Management Branch for copies of the proposed
collection of information at facsimile number (202) 646-3347 or e-mail
address: [email protected].
Dated: July 22, 2008.
John A. Sharetts-Sullivan,
Chief, Records Management and Privacy, Information Resources Management
Branch, Information Technology Services Division, Federal Emergency
Management Agency, Department of Homeland Security.
[FR Doc. E8-17993 Filed 8-5-08; 8:45 am]
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