[Federal Register: May 4, 2009 (Volume 74, Number 84)]
[Notices]
[Page 20522-20523]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr04my09-106]
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DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration
[Docket No. FMCSA-2008-0354]
Agency Information Collection Activities; Revision of a Currently
Approved Information Collection Request: COMPASS Portal Customer
Satisfaction Assessment
AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA
announces its plan to submit the Information Collection Request (ICR)
described below to the Office of Management and Budget (OMB) for its
review and approval and invites public comment. The collection involves
the assessment of Federal Motor Carrier Safety Administration's
(FMCSA's) strategic decision to integrate its Information Technology
(IT) with its business processes using portal technology to consolidate
its systems and databases through the FMCSA COMPASS modernization
initiative. The information to be collected will be used to assess the
satisfaction of Federal, State, and industry customers with the FMCSA
COMPASS Portal. On January 29, 2009, FMCSA published a Federal Register
notice (at 74 FR 5207) allowing for a 60-day comment period on the
revision of this ICR. No comments were received in response to the
notice.
DATES: Please send your comments by June 3, 2009. OMB must receive your
comments by this date in order to act quickly on the ICR.
ADDRESSES: All comments should reference Federal Docket Management
System (FDMS) Docket Number FMCSA-2008-0354. Interested persons are
invited to submit written comments on the proposed information
collection to the Office of Information and Regulatory Affairs, Office
of Management and Budget. Comments should be addressed to the attention
of the Desk Officer, Department of Transportation/Office of the
Secretary, and sent via electronic mail to oira_
submission@omb.eop.gov, or faxed to (202) 395-6974, or mailed to the
Office of Information and Regulatory Affairs, Office of Management and
Budget, Docket Library, Room 10102, 725 17th Street, NW., Washington,
DC 20503.
FOR FURTHER INFORMATION CONTACT: Mr. Adam Schlicht, Department of
Transportation, Federal Motor Carrier Safety Administration, West
Building 6th Floor, 1200 New Jersey Avenue, SE., Washington, DC 20590.
Telephone: 202-366-4441; e-mail: adam.schlicht@dot.gov.
SUPPLEMENTARY INFORMATION:
Title: COMPASS Portal Customer Satisfaction Assessment.
OMB Control Number: 2126-0042.
Type of Request: Revision of a currently-approved information
collection request.
Respondents: Federal, State, and Industry customers/users.
Estimated Number of Respondents: 100,422.
Estimated Time per Response: Five (5) minutes.
Expiration Date: 08/31/2009.
Frequency of Response: 4 times per year.
Estimated Total Annual Burden: 33,474 hours [(5 minutes to complete
survey x 4 times per year = 20 minutes/60 minutes x 140,000 annual
industry respondents x .70 (70%) response rate = 32,667) + (5 minutes
to complete survey x 4 times per year = 20 minutes/60 minutes x 2,691
State government users x .90 (90%) response rate) = 807 burden hours].
Background: Title II, section 207, of the E-Government Act of 2002
(Pub. L. 107-347, 116 Stat. 2899, 2916; December 17, 2002) requires
Government agencies to improve the methods by which government
information, including information on the Internet, is organized,
preserved, and made accessible to the public. To meet this goal, FMCSA
plans to provide a survey on the FMCSA Portal, allowing all users to
assess its functionality. This includes the capability for Federal,
State, and Industry users to access the Agency's existing safety IT
systems with a single set of credentials and have easy access to safety
data about the companies that do business with FMCSA. The COMPASS
program will also focus on improving the accuracy of data to help
ensure information, such as carrier name and address, is valid and
reliable.
FMCSA's legacy information systems are currently operational.
However, having this many stand-alone systems has led to data quality
concerns, a need for excessive IDs and passwords, and significant
operational and maintenance costs. Integrating our information
technologies with our business processes will, in turn, improve our
operations considerably, particularly in terms of data quality, ease of
use, and reduction of maintenance costs.
In early 2007, FMCSA's COMPASS program launched a series of
releases of a new FMCSA Portal to its Federal, State and Industry
customers. Over the coming years, more than 15 releases are planned.
These releases will use portal technology to fuse and provide numerous
services and functions via a single user interface and provide tailored
services that seek to meet the needs of specific constituencies within
our customer universe.
The FMCSA COMPASS Portal will entail considerable expenditure of
Federal Government dollars over the years and will fundamentally impact
the nature of the relationship between the Agency and its Federal,
State, and Industry customers. Consequently, the Agency intends to
conduct regular and ongoing assessments of customer satisfaction with
COMPASS through Form MCSA-5845 entitled, ``FMCSA Portal Customer
Satisfaction Assessment.'' The primary purposes of the assessment are
to:
Determine the extent to which the FMCSA Portal
functionality continues to meet the needs of Agency customers;
Identify and prioritize additional modifications; and
Determine the extent that the FMCSA Portal has impacted
FMCSA's relationships with its main customer groups.
The assessment will address:
Overall customer satisfaction;
Customer satisfaction against specific items;
Performance of systems integrator against agreed
objectives;
Desired adjustments and modifications to systems;
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Demonstrated value of investment to FMCSA and DOT;
Items about the FMCSA Portal that customers like best; and
Customer ideas for making the FMCSA Portal better.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including: (1) Whether the proposed
collection is necessary for FMCSA's performance including its utility
in fostering assessment of the Portal; (2) the accuracy of the
estimated burden; (3) ways for the FMCSA to enhance the quality,
usefulness, and clarity of the collected information; and (4) ways that
the burden could be minimized without reducing the quality of the
collected information. The Agency will summarize and/or include your
comments in the request for OMB's clearance of this information
collection request.
Issued on April 24, 2009.
David Anewalt,
Acting Associate Administrator for Research and Information Technology.
[FR Doc. E9-10174 Filed 5-1-09; 8:45 am]
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