[Federal Register Volume 74, Number 153 (Tuesday, August 11, 2009)]
[Notices]
[Pages 40244-40245]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-19173]
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PENSION BENEFIT GUARANTY CORPORATION
Proposed Submission of Information Collection for OMB Review;
Comment Request; Customer Satisfaction Surveys and Focus Groups
AGENCY: Pension Benefit Guaranty Corporation.
ACTION: Notice of intention to request extension of OMB approval.
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SUMMARY: The Pension Benefit Guaranty Corporation (``PBGC'') intends to
request that the Office of Management and Budget (``OMB'') extend its
approval of a collection of information
[[Page 40245]]
under the Paperwork Reduction Act. The purpose of the information
collection, which will be conducted through focus groups and surveys
over a three-year period, is to help PBGC assess the efficiency and
effectiveness with which it serves its customers and to design actions
to address identified problems. This notice informs the public of
PBGC's intent and solicits public comment on the collection of
information.
DATES: Comments should be submitted by October 13, 2009.
ADDRESSES: Comments may be submitted by any of the following methods:
Federal eRulemaking Portal: http://www.regulations.gov. Follow the
Web site instructions for submitting comments.
E-mail: [email protected].
Fax: 202-326-4224.
Mail or Hand Delivery: Legislative and Regulatory Department,
Pension Benefit Guaranty Corporation, 1200 K Street, NW., Washington,
DC 20005-4026. PBGC will make all comments available on its Web site at
http://www.pbgc.gov.
Copies of the collections of information may be obtained without
charge by writing to the Disclosure Division of the Office of the
General Counsel of PBGC at the above address or by visiting that office
or calling 202-326-4040 during normal business hours. (TTY and TDD
users may call the Federal relay service toll-free at 1-800-877-8339
and ask to be connected to 202-326-4040.)
FOR FURTHER INFORMATION CONTACT: Thomas H. Gabriel, Attorney,
Legislative & Regulatory Department, Pension Benefit Guaranty
Corporation, 1200 K Street, NW., Washington, DC 20005-4026, 202-326-
4024. TTY and TDD users may call the Federal relay service toll-free at
1-800-877-8339 and request connection to 202-326-4024.
SUPPLEMENTARY INFORMATION: PBGC intends to request that OMB extend its
approval, for a three-year period, of a generic collection of
information consisting of customer satisfaction focus groups and
surveys (OMB control number 1212-0053; expires 12/31/2009). The
information collection will further the goals of Executive Order 12862,
Setting Customer Service Standards, which states the Federal Government
must seek to provide ``the highest quality of service delivered to
customers by private organizations providing a comparable or analogous
service.''
PBGC uses customer satisfaction focus groups and surveys to find
out about the needs and expectations of its customers and assess how
well it is meeting those needs and expectations. By keeping these
avenues of communication open, PBGC can continually improve service to
its customers, including plan participants and beneficiaries, plan
sponsors and their affiliates, plan administrators, pension
practitioners, and others involved in the establishment, operation and
termination of plans covered by PBGC's insurance program. Because the
areas of concern to PBGC and its customers vary and may quickly change,
it is important that PBGC have the ability to evaluate customer
concerns quickly by developing new vehicles for gathering information
under this generic approval.
Participation in the focus groups and surveys will be voluntary.
PBGC will consult with OMB regarding each specific information
collection during the approval period. An agency may not conduct or
sponsor, and a person is not required to respond to, a collection of
information unless it displays a currently valid OMB control number.
PBGC estimates that the annual burden for this collection of
information will total 710 hours for 2,000 respondents. PBGC further
estimates that the cost to respondents per burden hour will average
$72, resulting in a total cost of $51,120 ($72 x 710).
PBGC is specifically seeking public comments to:
(1) Evaluate whether the proposed collection of information is
necessary for the proper performance of PBGC's functions, including
whether the information will have practical utility;
(2) evaluate the accuracy of the estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used;
(3) enhance the quality, utility, and clarity of the information to
be collected; and
(4) minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology e.g., permitting electronic
submission of responses.
Issued at Washington, DC, this 5th day of August 2009.
John H. Hanley,
Director, Legislative and Regulatory Department, Pension Benefit
Guaranty Corporation.
[FR Doc. E9-19173 Filed 8-10-09; 8:45 am]
BILLING CODE 7709-01-P