[Federal Register: August 25, 2009 (Volume 74, Number 163)]
[Notices]
[Page 42895-42896]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr25au09-69]
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ENVIRONMENTAL PROTECTION AGENCY
[EPA-HQ-OA-2006-0074; FRL-8948-7]
Agency Information Collection Activities; Submission to OMB for
Review and Approval; Comment Request; Voluntary Customer Satisfaction
Surveys (Renewal); ICR Number 1711.12, OMB Control No. 2090-0019
AGENCY: Environmental Protection Agency (EPA).
ACTION: Notice.
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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) (44
U.S.C. 3501 et seq.), this document announces that an Information
Collection Request (ICR) has been forwarded to the Office of Management
and Budget (OMB) for review and approval. This is a request to renew an
existing approved collection. The ICR, which is abstracted below,
describes the nature of the information collection and its estimated
burden and cost.
DATES: Additional comments may be submitted on or before September 24,
2009.
ADDRESSES: Submit your comments, referencing Docket ID No. EPA-HQ-OA-
2006-0074 to (1) EPA online using http://www.regulations.gov (our
preferred method), by e-mail to docket.oei@epa.gov, or by mail to: EPA
Docket Center, Environmental Protection Agency, OEI Docket, Mailcode:
28221T, 1200 Pennsylvania Ave., NW., Washington, DC 20460, and (2) OMB
by mail to: Office of Information and Regulatory Affairs, Office of
Management and Budget (OMB), Attention: Desk Officer for EPA, 725 17th
Street, NW., Washington, DC 20503.
FOR FURTHER INFORMATION CONTACT: Patricia Bonner, National Center for
Environmental Innovation [Mail Code 1807T], Environmental Protection
Agency, 1200 Pennsylvania Ave., NW., Washington, DC 20460; telephone
number: 202-566-2204; fax number: 202-566-2200; e-mail address:
bonner.patricia@epa.gov.
SUPPLEMENTARY INFORMATION: EPA has submitted the following ICR to OMB
for review and approval according to the procedures prescribed in 5 CFR
1320.12. On March 17, 2009 (74 FR 11372), EPA sought comments on this
ICR pursuant to 5 CFR 1320.8(d). EPA received no comments during the
comment period. Any additional comments on this ICR should be submitted
to EPA and OMB within 30 days of this notice.
EPA has established a public docket for this ICR under Docket ID
No. EPA-HQ-OA-2006-0074, which is available for online viewing at
http://www.regulations.gov, or in person viewing at the OEI Docket in
the EPA Docket Center (EPA/DC), EPA West, Room 3334, 1301 Constitution
Ave., NW., Washington, DC. The EPA/DC Public Reading Room is open from
8:30 a.m. to 4:30 p.m., Monday through Friday, excluding legal
holidays. The telephone number for the Reading Room is 202-566-1744,
and the telephone number for the OEI Docket is 202-566-1752.
Use EPA's electronic docket and comment system at http://
www.regulations.gov to submit or view public comments, access the index
listing of the contents of the docket, and to access those documents in
the docket that are available electronically. Once in the system,
select ``docket search,'' then key in the docket ID number identified
above. Please note that EPA's policy is that public comments, whether
submitted electronically or in paper, will be made available for public
viewing at http://www.regulations.gov as EPA receives them and without
change, unless the comment contains copyrighted material, Confidential
Business Information (CBI) or other information whose public disclosure
is restricted by statute. For further information about the electronic
docket, go to http://www.regulations.gov.
Title: Voluntary Customer Satisfaction Surveys (Renewal).
ICR numbers: EPA ICR No. 1711.12, OMB Control No. 2090-0019.
ICR Status: This ICR is scheduled to expire on 8/31/09. Under OMB
regulations, the Agency may continue to conduct or sponsor the
collection of information while this submission is pending at OMB. An
Agency may not conduct or sponsor, and a person is not required to
respond to, a collection of information, unless it displays a currently
valid OMB control number. The OMB control numbers for EPA's regulations
in title 40 of the CFR, after appearing in the Federal Register when
approved, are listed in 40 CFR part 9, are displayed either by
publication in the Federal Register or by other appropriate means, such
as on the related collection instrument or form, if applicable. The
display of OMB control numbers in certain EPA regulations is
consolidated in 40 CFR part 9.
Abstract: EPA uses voluntary surveys to learn how satisfied EPA
customers are with our services and how we can improve services,
products and processes. EPA surveys individuals who use services or
could have. During the next three years, EPA plans up to 56 surveys,
and will use results to target/measure service delivery improvements.
By seeking renewal of the generic clearance for customer surveys, EPA
will have the flexibility to gather the views of our customers to
better determine the extent to which our services, products and
processes satisfy their needs or need to be improved. The generic
clearance will speed the review and approval of customer surveys that
solicit opinions from EPA customers on a voluntary basis, and do not
involve ``fact-finding'' for the purposes of regulatory development or
enforcement. An Agency may not conduct or sponsor, and a person is not
required to respond
[[Page 42896]]
to a collection of information unless it has a currently valid OMB
control number. The OMB control numbers for EPA's regulations are
listed in 40 CFR part 9 and 48 CFR chapter 15.
Burden Statement: The annual public reporting and recordkeeping
burden for this collection of information is estimated to average 0.09
hours per response. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, or
disclose or provide information to or for a Federal agency. This
includes the time needed to review instructions; develop, acquire,
install, and utilize technology and systems for the purposes of
collecting, validating, and verifying information, processing and
maintaining information, and disclosing and providing information;
adjust the existing ways to comply with any previously applicable
instructions and requirements which have subsequently changed; train
personnel to be able to respond to a collection of information; search
data sources; complete and review the collection of information; and
transmit or otherwise disclose the information.
Respondents/Affected Entities: Past EPA customer groups targeted
for customer satisfaction surveys include individual citizens,
industry/business, states/other governments, and Web users.
Estimated Number of Respondents: 15,720.
Frequency of Response: On occasion.
Estimated Total Annual Hour Burden: 1,431.
Estimated Total Annual Cost: $8,800, includes $0 annualized capital
or O&M costs.
Changes in the Estimates: There is decrease of 240 hours in the
total estimated burden currently identified in the OMB Inventory of
Approved ICR Burdens. This decrease is due to an adjustment to the
estimates.
Dated: August 19, 2009.
John Moses,
Director, Collection Strategies Division.
[FR Doc. E9-20398 Filed 8-24-09; 8:45 am]
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