[Federal Register Volume 75, Number 102 (Thursday, May 27, 2010)]
[Notices]
[Pages 29779-29780]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-12733]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2010-0030]
Agency Information Collection Activities: Proposed Collection;
Comment Request, 1660-0102; Federal Emergency Management Agency Housing
Inspection Services Customer Satisfaction Survey
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: Notice; 60-day notice and request for comments; revision of a
currently approved information collection; OMB No. 1660-0102; FEMA Form
007-0-1, Federal Emergency Management Agency Housing Inspection
Services Customer Satisfaction Survey.
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SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on a proposed revision of a currently approved information
collection. In accordance with the Paperwork Reduction Act of 1995,
this Notice seeks comments concerning FEMA conducting surveys to
determine the level of satisfaction of applicants for FEMA disaster
assistance with contracted inspectors and the process in their housing
inspections.
DATES: Comments must be submitted on or before July 26, 2010.
[[Page 29780]]
ADDRESSES: To avoid duplicate submissions to the docket, please use
only one of the following means to submit comments:
(1) Online. Submit comments at http://www.regulations.gov under
Docket ID FEMA-2010-0030. Follow the instructions for submitting
comments.
(2) Mail. Submit written comments to Office of Chief Counsel,
Regulation and Policy Team, DHS/FEMA, 500 C Street, SW., Room 835,
Washington, DC 20472-3100.
(3) Facsimile. Submit comments to (703) 483-2999.
(4) E-mail. Submit comments to [email protected]. Include Docket
ID FEMA-2010-0030 in the subject line.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at http://www.regulations.gov, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy Act
notice that is available via the link in the footer of http://www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Contact Dawson Riggleman, Contract
Officer Technical Representative, (540) 686-3810 for additional
information. You may contact the Office of Records Management for
copies of the proposed collection of information at facsimile number
(202) 646-3347 or e-mail address: [email protected].
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Order 12862 (September 11, 1993), that requires all Federal
agencies to survey customers to determine the kind and quality of
services they want and their level of satisfaction with existing
services. In addition, the Government Performance and Results Act
(GPRA) requires agencies to set missions and goals and measure
performance against them. FEMA will fulfill these requirements, in
part, by collecting customer service information through a survey of
the FEMA Recovery Division's external customers.
Collection of Information
Title: Federal Emergency Management Agency Housing Inspection
Services Customer Satisfaction Survey.
Type of Information Collection: Revision of a currently approved
information collection.
OMB Number: 1660-0102.
Form Titles and Numbers: FEMA Form 007-0-1, Federal Emergency
Management Agency Housing Inspection Services Customer Satisfaction
Survey.
Abstract: FEMA Housing Inspection Services contracts inspectors to
assess dwelling damage and verify personal information of applicants
for FEMA disaster assistance in federally declared disasters areas.
Because FEMA needs to evaluate the inspectors' performance, FEMA
conducts surveys to measure the satisfaction level of the applicants
with their inspection experience. FEMA Inspection Services Managers and
Task Monitors generally use the survey results to gauge and make
improvements to disaster services that increase customer satisfaction
and program effectiveness. The information is shared with Regional
staff specific to the federal declaration for which the survey is
conducted.
Affected Public: Individuals or households.
Estimated Total Annual Burden Hours: 2,541 burden hours.
Estimated Annualized Burden Hours and Costs
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Number of Avg. burden Total Total
Number of responses Total per annual Avg. hourly annual
Type of respondent Form name/Form No. respondents per number of response burden (in wage rate respondent
respondent responses (in hours) hours) cost
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Individuals in Households........... Federal Emergency 10,164 1 10,164 .25 (15 2,541 $28.45 $72,291.45
Management Agency minutes)
Housing Inspection
Services Customer
Satisfaction Survey/
FEMA Form 007-0-1.
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Total........................... ....................... 10,164 ........... 10,164 ........... 2,541 ........... 72,291.45
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Estimated Capital or Start-up Cost: There are no record keeping,
capital, start-up or maintenance costs associated with this information
collection.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Dated: May 20, 2010.
Tammi Hines,
Acting Director, Records Management Division, Mission Support Bureau,
Federal Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2010-12733 Filed 5-26-10; 8:45 am]
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