[Federal Register Volume 75, Number 118 (Monday, June 21, 2010)]
[Notices]
[Page 35093]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-14835]
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OFFICE OF PERSONNEL MANAGEMENT
Submission for Review: Customer Satisfaction Surveys, OMB Control
No. 3206-0236.
AGENCY: U.S. Office of Personnel Management.
ACTION: 60-Day notice and request for comments.
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SUMMARY: The Office of Personnel Management (OPM) offers the general
public and other federal agencies the opportunity to comment on a
revised information collection request (ICR) 3206-0236, Customer
Satisfaction Surveys. As required by the Paperwork Reduction Act of
1995 (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the Clinger-
Cohen Act (Pub. L. 104-106), OPM is soliciting comments for this
collection.
The Office of Management and Budget is particularly interested in
comments that:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
DATES: Comments are encouraged and will be accepted until August 20,
2010. This process is conducted in accordance with 5 CFR part 1320.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection to the Office of Personnel
Management, Office of the Chief Information Officer, 1900 E Street,
NW., Washington, DC 20415, Attention: PRA Officer or sent via
electronic mail to [email protected].
FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable
supporting documentation, may be obtained by contacting the Office of
Personnel Management, Office of the Chief Information Officer, 1900 E
Street, NW., Washington, DC 20415, Attention: PRA Officer or sent via
electronic mail to [email protected].
SUPPLEMENTARY INFORMATION: The Office of Personnel Management (OPM)
leads Federal agencies in shaping human resources management systems to
effectively recruit, develop, manage and retain a high quality and
diverse workforce. We need to solicit input from our customers to
evaluate our performance in providing services. Customer satisfaction
surveys are valuable tools to gather information from our customers so
we can design and implement new ways to improve our service to meet
their needs. This collection request includes surveys that we currently
use or plan to use during the next three years to measure our ability
to meet our customer needs. The survey instruments include direct mail,
telephone contact, focus groups and web exit surveys. Our customers
include the general public, Federal benefit recipients, Federal
agencies and Federal employees. The currently approved collection has
been revised to exclude performance measurement surveys and program
services evaluation surveys. Only those surveys relating specifically
to customer satisfaction will be associated with OMB Control No. 3206-
0236. We estimate 495,182 customer satisfaction surveys will be
completed in the next 3 years. The time estimate varies from 2 minutes
to 30 minutes to complete. The estimated burden is 34,152 hours.
U.S. Office of Personnel Management.
John Berry,
Director.
[FR Doc. 2010-14835 Filed 6-18-10; 8:45 am]
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