[Federal Register Volume 75, Number 137 (Monday, July 19, 2010)]
[Notices]
[Pages 41869-41870]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-17293]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Children and Families
Submission for OMB Review; Comment Request
Title: Data Collection Plan for the Customer Satisfaction
Evaluation of Child Welfare Information Gateway.
OMB No.: 0970-0303.
Description: The National Clearinghouse on Child Abuse and Neglect
Information (NCCAN) and the National Adoption Information Clearinghouse
(NAIC) received OMB approval to collect data for a customer
satisfaction evaluation under OMB control number 0970-0303. On June 20,
2006, NCCAN and NAIC were consolidated into Child Welfare Information
Gateway (Information Gateway).
The proposed information collection activities include revisions to
the Customer Satisfaction Evaluation approved under OMB control number
0970-0303 to reflect current information needs for providing innovative
and useful products and services.
Child Welfare Information Gateway is a service of the Children's
Bureau, a component within the Administration for Children and
Families, and Information Gateway is dedicated to the mission of
connecting professionals and concerned citizens to information on
programs, research, legislation, and statistics regarding the safety,
permanency, and well-being of children and families.
Information Gateway's main functions are identifying information
needs, locating and acquiring information, creating information,
organizing and storing information, disseminating information, and
facilitating information exchange among professionals and concerned
citizens. A number of vehicles are employed to accomplish these
activities, including, but not limited to, website hosting, discussions
with customers (e.g. phone, live chat, etc.), and dissemination of
publications (both print and electronic).
The Customer Satisfaction Evaluation was initiated in response to
Executive Order 12862 issued on September 11, 1993. The Order calls for
putting customers first and striving for a customer-driven government
that matches or exceeds the best service available in the private
sector. To that end, Information Gateway's evaluation is designed to
better understand the kind and quality of services customers want, as
well as customers' level of satisfaction with existing services. The
proposed data collection activities for the evaluation include customer
satisfaction surveys, customer comment cards, selected publication
surveys, and focus groups.
Respondents: Child Welfare Information Gateway customers.
Annual Burden Estimates
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Number of Average
Instrument Affected public Number of responses per burden hours Total burden
respondents respondent per response hours
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Customer Survey............... Individuals/ 846 1 0.078 66
Households.
Private Sector.. 182 1 0.078 14
(Web site, E-mail, Print, Live State, Local, or 187 1 0.078 15
Chat, and Phone). Tribal
Governments.
Publication Survey............ Individuals/ 86 1 0.052 4
Households.
Private Sector.. 19 1 0.052 1
State, Local, or 19 1 0.052 1
Tribal
Governments.
Comment Card.................. Individuals/ 300 1 0.014 4
Households.
Private Sector.. 65 1 0.014 1
[[Page 41870]]
(General Web and Conference State, Local, or 66 1 0.014 1
versions). Tribal
Governments.
Online Tool/Web Section Survey Individuals/ 229 1 0.052 12
Households.
Private Sector.. 30 1 0.052 2
State, Local, or 28 1 0.052 1
Tribal
Governments.
Webinar Feedback Survey....... Private Sector.. 597.5 1 0.052 31
Federal 1,049.5 1 0.052 55
Government.
General Focus Group Guide..... Private Sector.. 12 1 1.0 12
State, Local, or 12 1 1.0 12
Tribal
Governments.
User Needs Assessment Focus Private Sector.. 12 1 1.0 12
Group Guide.
State, Local, 12 1 1.0 12
or Tribal
Governments.
Customer Services Information Individuals/ 2,730 1 0.014 38
Questions. Households.
Private Sector.. 608.4 1 0.014 9
State, Local,or 561.6 1 0.014 8
Tribal
Governments.
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Total Estimated Annual Burden Hours: 311.
Additional Information:
Copies of the proposed collection may be obtained by writing to the
Administration for Children and Families, Office of Administration,
Office of Information Services, 370 L'Enfant Promenade, SW.,
Washington, DC 20447, Attn: ACF Reports Clearance Officer. All requests
should be identified by the title of the information collection. E-mail
address: [email protected].
OMB Comment:
OMB is required to make a decision concerning the collection of
information between 30 and 60 days after publication of this document
in the Federal Register. Therefore, a comment is best assured of having
its full effect if OMB receives it within 30 days of publication.
Written comments and recommendations for the proposed information
collection should be sent directly to the following: Office of
Management and Budget, Paperwork Reduction Project, Fax: 202-395-7285,
E-mail: [email protected], Attn: Desk Officer for the
Administration for Children and Families.
Dated: July 6, 2010.
Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2010-17293 Filed 7-16-10; 8:45 am]
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