[Federal Register Volume 75, Number 182 (Tuesday, September 21, 2010)]
[Notices]
[Pages 57470-57472]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-23526]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Clinical Center; Proposed Collection; Comment Request; Customer
and Other Partners Satisfaction Surveys
SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of
the Paperwork Reduction Act of 1995 for the opportunity for public
comment on the proposed data collection projects, the National
Institutes of Health Clinical Center (CC) will publish periodic
summaries of proposed projects to be submitted to the Office of
Management and Budget (OMB) for review and approval.
Proposed Collection: Title: Customer and Other Partners
Satisfaction Surveys. Type of Information Collection Request: Extension
request. Need and Use of Information Collection: The information
collected in these surveys will be used by Clinical Center personnel:
(1) To evaluate the satisfaction of various Clinical Center customers
and other partners with Clinical Center services; (2) to assist with
the design of modifications of these services, based on customer input;
(3) to develop new services, based on customer need; and (4) to
evaluate the satisfaction of various Clinical Center customers and
other partners with implemented service modifications. These surveys
will almost certainly lead to quality improvement activities that will
enhance and/or streamline the Clinical Center's operations. The major
mechanisms by which the Clinical Center will request customer input is
through surveys and focus groups. The surveys will be tailored
specifically to each class of customer and to that class of customer's
needs. Surveys will either be collected as written documents, as faxed
documents, mailed electronically or collected by telephone from
customers. Information gathered from these surveys of Clinical Center
customers and other partners will be presented to, and used directly
by, Clinical Center management to enhance the services and operations
of our organization. Frequency of Response: The participants will
respond yearly. Affected public: Individuals and households; businesses
and other for profit, small businesses and organizations. Types of
respondents: These surveys are designed to assess the satisfaction of
the Clinical Center's major internal and external customers with the
services provided. These customers include, but are not limited to, the
following groups of individuals:
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Clinical Center patients, family members of Clinical Center patients,
visitors to the Clinical Center, NIH intramural collaborators, private
physicians or organizations who refer patients to the Clinical Center,
volunteers, vendors and collaborating commercial enterprises, small
businesses, regulators, and other organizations. The annual reporting
burden is as follows:
FY 2010
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Number of Frequency of Average time Annual hour
Customer respondents response per response burden
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Clinical Center Patients......................... 5000 1 .5 2500
Family Members of Patients....................... 2000 1 .5 1000
Visitors to the Clinical Center.................. 1000 1 .17 170
NIH Intramural Collaborators..................... 2000 1 .17 340
Vendors and Collaborating Commercial Enterprises. 2500 1 .33 833
Professionals and Organizations Referring 2000 1 .33 833
Patients........................................
Regulators....................................... 30 1 .33 10
Volunteers....................................... 275 1 .5 138
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Total........................................ 14,805 .............. ............. 5,824
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FY 2011
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Number of Frequency of Average time Annual hour
Customer respondents response per response burden
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Clinical Center Patients......................... 5000 1 .5 2500
Family Members of Patients....................... 3000 1 .5 1500
Visitors to the Clinical Center.................. 1500 1 .17 255
NIH Intramural Collaborators..................... 1500 1 .25 375
Vendors and Collaborating Commercial Enterprises. 1000 1 .25 250
Professionals and Organizations Referring 3000 1 .33 1000
Patients........................................
Regulators....................................... 30 1 .33 10
Volunteers....................................... 275 1 .33 92
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Total........................................ 15,305 .............. ............. 5,982
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FY 2012
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Number of Frequency of Average time Annual hour
Customer respondents response per response burden
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Clinical Center Patients......................... 5000 1 .5 2500
Family Members of Patients....................... 2000 1 .5 1000
Visitors to the Clinical Center.................. 1000 1 .17 170
NIH Intramural Collaborators..................... 1000 1 .17 170
Vendors and Collaborating Commercial Enterprises. 2500 1 .25 625
Professionals and Organizations Referring 3000 1 .33 1000
Patients........................................
Regulators....................................... 25 1 .25 6
Volunteers....................................... 300 1 .25 75
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Total........................................ 14,825 .............. ............. 5,546
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Estimated costs to the respondents consists of their time; time is
estimated using a rate of $10.00 per hour for patients and the public;
$30.00 for vendors, regulators, organizations and $55.00 for health
care professionals. The estimated annual costs to respondents for each
year for which the generic clearance is requested is $127,885 for 2010,
$126,895 for 2011, and $120,730 for 2012. Estimated Capital Costs are
$7,000. Estimated Operating and Maintenance costs are $75,000.
Requests for Comments: Written comments and/or suggestions from the
public and affected agencies are invited on one or more of the
following points: (1) Whether the proposed collection of information is
necessary for the proper performance of the functions of the Clinical
Center and the agency, including whether the information shall have
practical utility; (2) The accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (3) Ways to enhance
the quality, utility, and clarity of the information to be collected;
and (4) Ways to minimize the burden of the collection of information on
those who are to respond, including the use of automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project, or to obtain a copy of the data collection plans and
instruments, contact: Dr. David K. Henderson, Deputy Director for
Clinical Care, National Institutes of Health Clinical Center, Building
10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call
non-toll free: 301-496-3515, or e-mail your request or comments,
including your address to: [email protected].
Comments Due Date: Comments regarding this information collection
are
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best assured of having their full effect if received within 60 days of
the date of this publication.
Dated: September 6, 2010.
David K. Henderson,
Deputy Director for Clinical Care, CC National Institutes of Health.
[FR Doc. 2010-23526 Filed 9-20-10; 8:45 am]
BILLING CODE 4140-01-P