[Federal Register Volume 75, Number 202 (Wednesday, October 20, 2010)]
[Notices]
[Pages 64732-64733]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-26386]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Disease Control and Prevention
[30Day-11-0753]
Agency Forms Undergoing Paperwork Reduction Act Review
The Centers for Disease Control and Prevention (CDC) publishes a
list of information collection requests under review by the Office of
Management and Budget (OMB) in compliance with the Paperwork Reduction
Act (44 U.S.C. chapter 35). To request a copy of these requests, call
the CDC Reports Clearance Officer at (404) 639-5960 or send an e-mail
to [email protected]. Send written comments to CDC Desk Officer, Office of
Management and Budget, Washington, DC 20503 or by fax to (202) 395-
5806. Written comments should be received within 30 days of this
notice.
Proposed Project
Evaluation of the Centers for Disease Control and Prevention's
Consumer Response Service Center, CDC INFO (OMB No. 0920-0753 exp. 10/
31/2010) --Revision--Office for the Associate Director of
Communication, Centers for Disease Control and Prevention (CDC).
Background and Brief Description
In September 2005, the Centers for Disease Control and Prevention
launched CDC-INFO, a consolidated, comprehensive effort to respond to
consumer, provider and partner inquiries on a broad spectrum of public
health topics by telephone or e-mail. More than 40 nationwide public
health hotlines and warm lines were consolidated into one central phone
number using a phased approach from 2005 to 2008. Management of CDC-
INFO services is increasingly guided by a comprehensive evaluation that
includes point-of-service and follow-up customer satisfaction surveys.
These surveys provide the public with ongoing opportunity to express
their level of satisfaction and report how they have used this
information. All members of the public, health care providers and
businesses can contact CDC-INFO by phone, e-mail, or postal mail to
request health information or order CDC publications. CDC-INFO is a
proactive, unified, and integrated approach to the delivery of public
health information and is designed to contribute to improving the
health and safety of the public. Customers are defined as any
individual or group seeking health or public health information from
CDC. This includes the public, media, medical and healthcare
professionals, public health professionals, partner groups, businesses,
researchers, and others.
The data collected since the approval of the original CDC-INFO
study have been used for assessment of contact center performance and
customer satisfaction.
This request is for a three year extension and revision of the
existing data collection. Due to budget cuts, the following evaluation
activities which were previously approved will be discontinued and are
not included in the revised request: CDC-INFO Live Phone Follow-up
Survey, Postcard Survey for Single Publication Orders, Postcard Survey
for Bulk Mailing, Web Survey for Internet Publication Orders, Web
Survey for E-Mailed Publication Orders, Customer Representative Survey,
Special Outreach Surveys (General Public), Special Outreach Surveys
(Professionals), Emergency Response Surveys (General Public), Emergency
Response Surveys (Professionals). CDC-INFO will continue to offer two
of the previously approved customer satisfaction surveys. The
Interactive Voice Response Survey--offered in English and Spanish and
the Web Survey for E-Mail Inquirers--offered in English and Spanish.
Both surveys underwent minimal changes. The changes to the surveys will
allow CDC-INFO to collect race/ethnicity data that is consistent with
the Census form which gives participants the opportunity to identify as
multi-racial.
Sample size, respondent burden, and intrusiveness have been
minimized to be consistent with national evaluation objectives. There
is no cost to the respondent, other than their time. The total
estimated annual burden hours are 6,206.
[[Page 64733]]
Estimated Annualized Burden Hours
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Average
Number of Number burden per
Type of respondent Form name respondents responses per response
respondent (in hrs)
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General Callers........................ Brief Interactive Voice 92,000 1 4/60
Response Survey (English
& Spanish).
Email Inquirers........................ Web Survey for E-mail 1,460 1 3/60
Inquires (English &
Spanish).
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Dated: October 14, 2010.
Carol E. Walker,
Acting Reports Clear Officer, Centers for Disease Control and
Prevention.
[FR Doc. 2010-26386 Filed 10-19-10; 8:45 am]
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