[Federal Register Volume 75, Number 203 (Thursday, October 21, 2010)]
[Notices]
[Pages 65040-65041]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-26541]
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OFFICE OF PERSONNEL MANAGEMENT
Submission for Review: Customer Satisfaction Surveys, OMB Control
No. 3206-0236
AGENCY: U.S. Office of Personnel Management.
ACTION: 30-Day Notice and request for comments.
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SUMMARY: The Office of Personnel Management (OPM) offers the general
public and other Federal agencies the opportunity to comment on a
revised information collection request (ICR) 3206-0236, Customer
Satisfaction Surveys. As required by the Paperwork Reduction Act of
1995 (Pub. L. 104-13, 44 U.S.C. chapter 35), as amended by the Clinger-
Cohen Act (Pub. L. 104-106), OPM is soliciting comments for this
collection. The information collection was previously published in the
Federal Register on June 21, 2010 at 75 FR 35093 allowing for a 60-day
public comment period. One comment was received for this information
collection. The purpose of this notice is to allow an additional 30
days for public comments. The Office of Management and Budget is
particularly interested in comments that:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
DATES: Comments are encouraged and will be accepted until November 22,
2010. This process is conducted in accordance with 5 CFR 1320.1.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection to the Office of Information and
Regulatory Affairs, Office of Management Budget, 725 17th Street, NW.,
Washington, DC 20503, Attention: Desk Officer for the Office of
Personnel Management or sent via electronic mail to [email protected] or faxed to (202) 395-6974.
FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable
supporting documentation, may be obtained by contacting the Office of
Information and Regulatory Affairs, Office of Management Budget, 725
17th Street, NW., Washington, DC 20503, Attention: Desk Officer for the
Office of Personnel Management or sent via electronic mail to [email protected] or faxed to (202) 395-6974.
SUPPLEMENTARY INFORMATION: The Office of Personnel Management (OPM)
leads Federal agencies in shaping human resources management systems to
effectively recruit, develop, manage and retain a high quality and
diverse workforce. We need to solicit input from our customers to
evaluate our performance in providing services. Customer satisfaction
surveys are valuable tools to gather information from our customers so
we can design and implement new ways to improve our service to meet
their needs. This collection request includes surveys that we currently
use or plan to use during the next three years to measure our ability
to meet our customer needs. The survey instruments include direct mail,
telephone contact, focus groups and web exit surveys. Our customers
include the general public, Federal
[[Page 65041]]
benefit recipients, Federal agencies and Federal employees. The
currently approved collection has been revised to exclude performance
measurement surveys and program services evaluation surveys. Only those
surveys relating specifically to customer satisfaction will be
associated with OMB Control No. 3206-0236. We estimate 495,182 customer
satisfaction surveys will be completed in the next 3 years. The time
estimate varies from 2 minutes to 30 minutes to complete. The estimated
burden is 34,152 hours.
U.S. Office of Personnel Management.
John Berry,
Director.
[FR Doc. 2010-26541 Filed 10-20-10; 8:45 am]
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