[Federal Register Volume 75, Number 228 (Monday, November 29, 2010)]
[Notices]
[Pages 73111-73112]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-29953]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Submission for OMB Review; Comment Request; Customer and Other
Partners Satisfaction Surveys
SUMMARY: In compliance with the requirement of Section 3507(A)(1)(D) of
the Paperwork Reduction Act of 1995 for the opportunity for pubic
comment on the proposed data collection projects, the Clinical Center
(CC) of the National Institutes of Health, (NIH) has submitted to the
Office of Management and Budget (OMB) a request to review and approve
the information collection listed below. This proposed information
collection was previously published in the Federal Register on
September 21, 2010, pages 57470-57472 and allowed 60 days for public
comments. One comment regarding the use of government resources to
conduct surveys was received during the 60-day comment period. The
purpose of this notice is to provide an additional 30 days for public
comment.
5 CFR 1320.5 Respondents to this request for information collection
should not respond unless the request displays a currently valid OMB
control number.
Proposed Collection: Title: Generic Clearance for Satisfaction
Surveys of Customer and Other Partners. Type of Information Collection
Request: Extension (OMB Control Number: 0925-0458). Need and Use of
Information Collection: The information collected in these surveys will
be used by Clinical Center personnel: (1) To evaluate the satisfaction
of various Clinical Center customers and other partners with Clinical
Center services; (2) to assist with the design of modifications of
these services, based on customer input; (3) to develop new services,
based on customer need; and (4) to evaluate the satisfaction of various
Clinical Center customers and other partners with implemented service
modifications. These surveys will almost certainly lead to quality
improvement activities that will enhance and/or streamline the Clinical
Center's operations. The major mechanisms by which the Clinical Center
will request customer input is through surveys and focus groups. The
surveys will be tailored specifically to each class of customer and to
that class of customer's needs. Surveys will either be collected as
written documents, as faxed documents, mailed electronically or
collected by telephone from customers. Information gathered from these
surveys of Clinical Center customers and other partners will be
presented to, and used directly by, Clinical Center management to
enhance the services and operations of our organization. Frequency of
Response: The participants will respond yearly. Affected Public:
Individuals and households, businesses and other for profit, small
businesses and organizations. Types of Respondents: These surveys are
designed to assess the satisfaction of the Clinical Center's major
internal and external customers with the services provided. These
customers include, but are not limited to, the following groups of
individuals: Clinical Center patients, family members of Clinical
Center patients, visitors to the Clinical Center, NIH intramural
collaborators, private physicians or organizations who refer patients
to the Clinical Center, volunteers, vendors and collaborating
commercial enterprises, small businesses, regulators, and other
organizations. The annual reporting burden is as follows:
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Number of Frequency of Average time Annual hour
Customer respondents response per response burden
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FY 2010
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Clinical Center Patients........................ 5000 1 .5 2500
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Family Members of Patients...................... 2000 1 .5 1000
Visitors to the Clinical Center................. 1000 1 .17 170
NIH Intramural Collaborators.................... 2000 1 .17 340
Vendors and Collaborating Commercial Enterprises 2500 1 .33 833
Professionals and Organizations Referring 2000 1 .33 833
Patients.......................................
Regulators...................................... 30 1 .33 10
Volunteers...................................... 275 1 .5 138
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Total....................................... 14,805 .............. .............. 5,824
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[[Page 73112]]
FY 2011
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Clinical Center Patients........................ 5000 1 .5 2500
Family Members of Patients...................... 3000 1 .5 1500
Visitors to the Clinical Center................. 1500 1 .17 255
NIH Intramural Collaborators.................... 1500 1 .25 375
Vendors and Collaborating Commercial Enterprises 1000 1 .25 250
Professionals and Organizations Referring 3000 1 .33 1000
Patients.......................................
Regulators...................................... 30 1 .33 10
Volunteers...................................... 275 1 .33 92
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Total....................................... 15,305 .............. .............. 5,982
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FY 2012
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Clinical Center Patients........................ 5000 1 .5 2500
Family Members of Patients...................... 2000 1 .5 1000
Visitors to the Clinical Center................. 1000 1 .17 170
NIH Intramural Collaborators.................... 1000 1 .17 170
Vendors and Collaborating Commercial Enterprises 2500 1 .25 625
Professionals and Organizations Referring 3000 1 .33 1000
Patients.......................................
Regulators...................................... 25 1 .25 6
Volunteers...................................... 300 1 .25 75
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Total....................................... 14,825 .............. .............. 5,546
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Estimated costs to the respondents consists of their time; time is
estimated using a rate of $10.00 per hour for patients and the public;
$30.00 for vendors, regulators, organizations and $55.00 for health
care professionals. The estimated annual costs to respondents for each
year for which the generic clearance is requested is $127,885 for 2010,
$126,895 for 2011, and $120,730 for 2012. Estimated Capital Costs are
$7,000. Estimated Operating and Maintenance costs are $75,000.
Requests for Comments: Written comments and/or suggestions from the
public and affected agencies are invited on one or more of the
following points: (1) Whether the proposed collection of information is
necessary for the proper performance of the functions of the Clinical
Center and the agency, including whether the information shall have
practical utility; (2) The accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (3) Ways to enhance
the quality, utility, and clarity of the information to be collected;
and (4) Ways to minimize the burden of the collection of information on
those who are to respond, including the use of automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Direct Comments to OMB: Written comments and/or suggestions
regarding the item(s) contained in this notice, especially regarding
the estimated public burden and associated response time, should be
directed to the: Office of Management and Budget, Office of Regulatory
Affairs, [email protected] or by fax to 202-395-6974,
Attention: Desk Officer for NIH. To request more information on the
proposed project or to obtain a copy of the data collection plans and
instruments, contact: Dr. David K. Henderson, Deputy Director for
Clinical Care, National Institutes of Health Clinical Center, Building
10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call
non-toll free: 301-496-3515, or e-mail your request or comments,
including your address to: [email protected].
Comments Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 30 days
of the date of this publication.
Dated: November 22, 2010.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. 2010-29953 Filed 11-26-10; 8:45 am]
BILLING CODE 4140-01-P