[Federal Register Volume 75, Number 37 (Thursday, February 25, 2010)]
[Notices]
[Pages 8722-8723]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-3790]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Medicare & Medicaid Services
[Document Identifier: CMS-10308]
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Centers for Medicare & Medicaid Services.
In compliance with the requirement of section 3506(c)(2)(A) of the
Paperwork Reduction Act of 1995, the Centers for Medicare & Medicaid
Services (CMS) is publishing the following summary of proposed
collections for public comment. Interested persons are invited to send
comments regarding this burden estimate or any other aspect of this
collection of information, including any of the following subjects: (1)
The necessity and utility of the proposed information collection for
the proper performance of the agency's functions; (2) the accuracy of
the estimated burden; (3) ways to enhance the quality, utility, and
clarity of the information to be collected; and (4) the use of
automated collection techniques or other forms of information
technology to minimize the information collection burden.
[[Page 8723]]
1. Type of Information Collection Request: New collection; Title of
Information Collection: Part C and D Complaints Resolution Performance
Measures: Use: Part C Sponsors provide medical coverage through at-risk
arrangements with CMS. Part C Sponsors include: Local Coordinated Care
Plans which include health maintenance organizations (HMOs), preferred
provider organizations (PPOs), and provider sponsored organizations
(PSO) plans; Private fee-for-service plans (PFFS); Special needs plans
(SNPs); Medical savings account (MSAs); and Regional PPOs. Part D
Sponsors provide prescription drug benefit coverage through private at-
risk prescription drug plans that offer drug-only coverage Prescription
Drug Plans, or through Medicare Advantage (MA) plans that offer
integrated prescription drug and health care coverage (MA-PD plans).
Due to Executive Order 13410, ``Promoting Quality and Efficient
Health Care in Federal Government Administered or Sponsored Health Care
Programs,'' performance measurement ratings for Medicare Parts C & D
can be found on Medicare Options Compare and the Medicare Prescription
Drug Plan Finder (MPDPF), providing rating information for beneficiary
use with plans being assigned a performance-based star rating. These
ratings are provided to help beneficiaries make informed choices among
the many plan alternatives available to them under Medicare Parts C and
D.
The purpose of the project is to develop and support implementation
of a performance measure for the Medicare Advantage (Part C) and
Prescription Drug (Part D) programs that represents plan resolution of
beneficiary complaints from the beneficiary perspective. The project
includes development of methodologies for: (1) Identifying a
statistically valid sample of beneficiary complaints needed to analyze
the complaint's closure; (2) contacting, interviewing, and summarizing
beneficiary experience; and, (3) summarizing/analyzing the resultant
data to assess accuracy of the resolution of beneficiary complaints
from the perspective of the beneficiaries via objective exploration of
the beneficiary's complaint resolution experience. Form Number: CMS-
10308 (OMB: 0938-New); Frequency: Yearly; Affected Public:
Individuals and households; Number of Respondents: 5,300; Total Annual
Responses: 5,300; Total Annual Hours: 884. (For policy questions
regarding this collection contact Rachel Schreiber at 410-786-8657. For
all other issues call 410-786-1326.)
To obtain copies of the supporting statement and any related forms
for the proposed paperwork collections referenced above, access CMS'
Web Site at http://www.cms.hhs.gov/PaperworkReductionActof1995, or E-
mail your request, including your address, phone number, OMB number,
and CMS document identifier, to [email protected], or call the
Reports Clearance Office on (410) 786-1326.
In commenting on the proposed information collections please
reference the document identifier or OMB control number. To be assured
consideration, comments and recommendations must be submitted in one of
the following ways by April 26, 2010:
1. Electronically. You may submit your comments electronically to
http://www.regulations.gov. Follow the instructions for ``Comment or
Submission'' or ``More Search Options'' to find the information
collection document(s) accepting comments.
2. By regular mail. You may mail written comments to the following
address: CMS, Office of Strategic Operations and Regulatory Affairs,
Division of Regulations Development, Attention: Document Identifier/OMB
Control Number, Room C4-26-05, 7500 Security Boulevard, Baltimore,
Maryland 21244-1850.
Dated: February 17, 2010.
Michelle Shortt,
Director, Regulations Development Group, Office of Strategic Operations
and Regulatory Affairs.
[FR Doc. 2010-3790 Filed 2-24-10; 8:45 am]
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