[Federal Register Volume 75, Number 57 (Thursday, March 25, 2010)]
[Notices]
[Pages 14443-14444]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-6469]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Children and Families
Proposed Information Collection Activity; Comment Request
Proposed Projects
Title: Data Collection Plan for the Customer Satisfaction
Evaluation of Child Welfare Information Gateway.
OMB No.: 0970-0303.
Description: The National Clearinghouse on Child Abuse and Neglect
Information (NCCAN) and the National Adoption Information Clearinghouse
(NAIC) received OMB approval to collect data for a customer
satisfaction evaluation under OMB control number 0970-0303. On June 20,
2006, NCCAN and NAIC were consolidated into Child Welfare Information
Gateway (Information Gateway).
The proposed information collection activities include revisions to
the Customer Satisfaction Evaluation approved under OMB control number
0970-0303 to reflect current information needs for providing innovative
and useful products and services.
Child Welfare Information Gateway is a service of the Children's
Bureau, a component within the Administration for Children and
Families, and Information Gateway is dedicated to the mission of
connecting professionals and concerned citizens to information on
programs, research, legislation, and statistics regarding the safety,
permanency, and well-being of children and families. Information
Gateway's main functions are identifying information needs, locating
and acquiring information, creating information, organizing and storing
information, disseminating information,
[[Page 14444]]
and facilitating information exchange among professionals and concerned
citizens. A number of vehicles are employed to accomplish these
activities, including, but not limited to, Web site hosting,
discussions with customers (e.g., phone, live chat, etc.), and
dissemination of publications (both print and electronic).
The Customer Satisfaction Evaluation was initiated in response to
Executive Order 12862 issued on September 11, 1993. The Order calls for
putting customers first and striving for a customer-driven government
that matches or exceeds the best service available in the private
sector. To that end, Information Gateway's evaluation is designed to
better understand the kind and quality of services customers want, as
well as customers' level of satisfaction with existing services. The
proposed data collection activities for the evaluation include customer
satisfaction surveys, customer comment cards, selected publication
surveys, and focus groups.
Respondents: Child Welfare Information Gateway customers.
Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
Number of Average
Instrument Affected public Number of responses per burden hours Total burden
respondents respondent per response hours
----------------------------------------------------------------------------------------------------------------
Customer Satisfaction Survey Individuals/ 1000 1 0.078 78.00
(Web site, E-mail, Print, Households. 216 1 0.078 16.84
Live Chat, and Phone). Private Sector.. 221 1 0.078 17.24
State, Local, or
Tribal
Governments.
Publication Survey............ Individuals/ 88 1 0.052 4.58
Households.
Private Sector.. 17 1 0.052 0.88
State, Local, or 14 1 0.052 0.73
Tribal
Governments.
Comment Card (General Web and Individuals/ 300 1 0.014 4.20
Conference versions). Households. 41 1 0.014 0.57
Private Sector.. 67 1 0.014 0.94
State, Local, or
Tribal
Governments.
Web site Tools Comment Card... Individuals/ 229 1 0.014 3.21
Households.
Private Sector.. 30 1 0.014 0.42
State, Local, or 28 1 0.014 .39
Tribal
Governments.
General Focus Group Guide..... Private Sector.. 12 1 1.0 12.00
State, Local, or 12 1 1.0 12.00
Tribal
Governments.
Private Sector.. 12 1 1.0 12.00
User Input Focus Group Guide.. State, Local, or 12 1 1.0 12.00
Tribal
Governments.
User Needs Assessment Focus Private Sector.. 12 1 1.0 12.00
Guide. State, Local, or
Tribal
Governments.
State, Local, or 12 1 1.0 12.00
Tribal
Governments.
---------------------------------------------------------------
Total Estimated Annual ................ .............. .............. .............. 200.00
Burden Hours.
----------------------------------------------------------------------------------------------------------------
In compliance with the requirements of Section 3506 (2) (A) of the
Paperwork Reduction Act of 1995, the Administration for Children and
Families is soliciting public comment on the specific aspects of the
information collection described above. Copies of the proposed
collection of information can be obtained and comments may be forwarded
by writing to the Administration for Children and Families, Office of
Administration, Office of Information Services, 370 L'Enfant Promenade,
SW., Washington, DC 20447, Attn: ACF Reports Clearance Officer. E-mail
address: [email protected]. All requests should be identified
by the title of the information collection.
The Department specifically requests comments on: (a) Whether the
proposed collection of information is necessary for the proper
performance of the functions of the agency, including whether the
information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the proposed collection of
information; (c) the quality, utility, and clarity of the information
to be collected; and (d) ways to minimize the burden of the collection
of information on respondents, including through the use of automated
collection techniques or other forms of information technology.
Consideration will be given to comments and suggestions submitted
within 60 days of this publication.
Dated: March 18, 2010.
Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2010-6469 Filed 3-24-10; 8:45 am]
BILLING CODE 4184-01-M