[Federal Register Volume 76, Number 43 (Friday, March 4, 2011)]
[Notices]
[Pages 12140-12141]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-4851]
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PENSION BENEFIT GUARANTY CORPORATION
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Pension Benefit Guaranty Corporation.
ACTION: 30-Day notice of submission of information collection approval
from the Office of Management and Budget and request for comments.
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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, the
Pension Benefit Guaranty Corporation (``PBGC'' or ``the Agency'') has
submitted a Generic Information Collection Request (Generic ICR):
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery'' to OMB for approval under the Paperwork
Reduction Act (PRA) (44 U.S.C. 3501 et seq.).
DATES: Comments must be submitted April 4, 2011.
ADDRESSES: Written comments may be submitted to the Office of
Information and Regulatory Affairs, Office of
[[Page 12141]]
Management and Budget, Attention: Desk Officer for Pension Benefit
Guaranty Corporation, via electronic mail at [email protected]
or by fax to 202-395-6974. A copy of PBGC's request may be obtained
without charge by writing to the Disclosure Division of the Office of
the General Counsel, 1200 K St., NW., Washington, DC 20005-4026, or by
visiting that office or calling 202-326-4040 during normal business
hours. (TTY and TDD users may call the Federal relay service toll free
at 1-800-877-8339 and ask to be connected to 202-326-4040.) The request
is also available at http://www.reginfo.gov.
FOR FURTHER INFORMATION CONTACT: Thomas H. Gabriel, Attorney, or
Catherine B. Klion, Manager, Legislative and Regulatory Department,
Pension Benefit Guaranty Corporation, 1200 K Street, NW., Washington,
DC 20005-4026, 202-326-4024. (TTY and TDD users may call the Federal
relay service toll-free at 1-800-877-8339 and ask to be connected to
202-326-4024.)
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
PBGC received no comments in response to the 60-day notice
published in the Federal Register of December 22, 2010 (75 FR 80542).
Below we provide PBGC's projected average estimates for the next
three years: \1\
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\1\ The 60-day notice included the following estimate of the
aggregate burden hours for this generic clearance Federal-wide:
Average Expected Annual Number of Activities: 25,000.
Average Number of Respondents per Activity: 200.
Annual Responses: 5,000,000.
Frequency of Response: Once per request.
Average Minutes per Response: 30.
Burden Hours: 2,500,000.
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Current Actions: New collection of information.
Type of Review: New Collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of Activities: 8.
Respondents: 200.
Annual Responses: 1,600.
Frequency of Response: Once per request.
Average Minutes per Response: 30.
Burden Hours: 800.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Issued in Washington, DC, this 28th day of February 2011.
John H. Hanley,
Director, Legislative and Regulatory Department, Pension Benefit
Guaranty Corporation.
[FR Doc. 2011-4851 Filed 3-3-11; 8:45 am]
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