[Federal Register Volume 76, Number 43 (Friday, March 4, 2011)]
[Notices]
[Pages 12072-12073]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-4881]
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CORPORATION FOR NATIONAL AND COMMUNITY SERVICE
Guidance for Agency Information Collection Activities: Proposed
Collection; Comment Request; Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Corporation for National and Community Service.
ACTION: Guidance for Corporation Notices, with request for comments.
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SUMMARY: The Corporation for National and Community Service
(hereinafter the ``Corporation''), is submitting the below information
for future Corporation Federal Register Notices in accordance with the
Paperwork Reduction Act of 1995, Public Law 104-13, (44 U.S.C. Chapter
35). As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, OMB is
coordinating the development of the following proposed Generic
Information Collection Request (Generic ICR): ``Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery'' for
approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et
seq.). This notice announces that the Corporation intends to submit
collections to OMB for approval and solicit comments on specific
aspects for the proposed information collection.
DATES: Comments must be submitted April 4, 2011.
ADDRESSES: Comments may be submitted, identified by the title of the
information collection activity, to the Office of Information and
Regulatory Affairs, Attn: Ms. Sharon Mar, OMB Desk Officer for the
Corporation for National and Community Service, by any of the following
two methods within 30 days from the date of publication in the Federal
Register:
(1) By fax to: (202) 395-6974, Attention: Ms. Sharon Mar, OMB Desk
Officer for the Corporation for National and Community Service; and
(2) Electronically by e-mail to: [email protected].
FOR FURTHER INFORMATION CONTACT: To request additional information,
please contact Amy Borgstrom, Associate Director of Policy, Corporation
for National and Community Service, at (202) 606-6930 or e-mail to
[email protected]. Individuals who use a telecommunications device for
the deaf (TTY-TDD) may call 1-800-833-3722 between 8 a.m. and 8 p.m.
Eastern Time, Monday through Friday.
[[Page 12073]]
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
No comments were received in response to the 60-day notice
published in the Federal Register of December 22, 2010 (75 FR 80542).
Below we provide Corporation for National and Community Service
projected average estimates for the next three years: \1\
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\1\ The 60-day notice included the following estimate of the
aggregate burden hours for this generic clearance Federal-wide:
Average Expected Annual Number of Activities: 25,000.
Average number of Respondents per Activity: 200.
Annual Responses: 5,000,000.
Frequency of Response: Once per request.
Average Minutes per Response: 30.
Burden Hours: 2,500,000.
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Current Actions: New collection of information.
Type of Review: New Collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of Activities: 20.
Respondents: 93,000.
Annual Responses: 93,000.
Frequency of Response: Once per request.
Average Minutes per Response: 60.
Burden Hours: 93,000.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Dated: February 28, 2011.
Amy Borgstrom,
Associate Director of Policy.
[FR Doc. 2011-4881 Filed 3-3-11; 8:45 am]
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