[Federal Register Volume 76, Number 46 (Wednesday, March 9, 2011)]
[Notices]
[Pages 13019-13020]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-5327]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF VETERANS AFFAIRS
Agency Information Collection Activities: Comment Request;
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
AGENCY: Department of Veterans Affairs, Office Information and
Technology (National Cemetery Administration, Veterans Benefit
Administration, and Veterans Health Administration).
ACTION: 30-Day notice of submission of information collection approval
from the Office of Management and Budget and request for comments.
-----------------------------------------------------------------------
SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery,
Department of Veterans Affairs will submit a Generic Information
Collection Request (Generic ICR): ``Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery '' to OMB
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501
et. seq.).
DATES: Comments must be submitted April 8, 2011.
ADDRESSES: Submit written comments on the collection of information
through http://www.Regulations.gov; or to VA's OMB Desk Officer, OMB
Human Resources and Housing Branch, New Executive Office Building, Room
10235,
[[Page 13020]]
Washington, DC 20503 (202) 395-7316. Please refer to ``OMB Control No.
2900-New (Qualitative Feedback)'' in any correspondence.
FOR FURTHER INFORMATION CONTACT: Denise McLamb, Enterprise Records
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue,
NW., Washington, DC 20420, (202) 461-7485, fax (202) 461-0966 or e-mail
[email protected]. Please refer to ``OMB Control No. 2900-New
(Qualitative Feedback).
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
The Agency received no comments in response to the 60-day notice
published in the Federal Register of December 22, 2010 (75 FR 80542).
Below we provide Department of Veterans Affairs projected average
estimates for the next three years: \1\
---------------------------------------------------------------------------
\1\ The 60-day notice included the following estimate of the
aggregate burden hours for this generic clearance Federal-wide:
Average Expected Annual Number of activities: 25,000.
Average number of Respondents per Activity: 200.
Annual responses: 5,000,000.
Frequency of Response: Once per request.
Average minutes per response: 30.
Burden hours: 2,500,000.
---------------------------------------------------------------------------
Type of Review: New Collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of activities: 8.
Respondents: 200,000.
Frequency of Response: Once per request.
Average minutes per response: 30 minutes.
Burden hours: 100,000.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Dated: March 4, 2011.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. 2011-5327 Filed 3-8-11; 8:45 am]
BILLING CODE P