[Federal Register Volume 76, Number 10 (Friday, January 14, 2011)]
[Notices]
[Pages 2744-2745]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-753]
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DEPARTMENT OF TRANSPORTATION
Office of the Secretary
Disclosure of Code-Share Service by Air Carriers and Sellers of
Air Transportation
AGENCY: Office of the Secretary, Department of Transportation.
ACTION: Notice.
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SUMMARY: The Department is publishing the following notice on the
enforcement of its rules relating to disclosure of code-share service
on Internet Web sites and elsewhere by air carriers, their agents, and
third party sellers of air transportation in view of recent amendments
to 49 U.S.C. 41712.
FOR FURTHER INFORMATION CONTACT: Nicholas Lowry, Attorney, Office of
Aviation Enforcement and Proceedings (C-70), 1200 New Jersey Ave., SE.,
Washington, DC 20590, (202) 366-9349.
United States of America, Department of Transportation, Office of the
Secretary, Washington, DC
Guidance on Disclosure of Code-Share Service Under Recent Amendments to
49 U.S.C. 41712
Notice
This notice is intended to provide guidance on the disclosure of
code-share service in light of recent amendments to 49 U.S.C. 41712. It
is also intended to provide a reminder to ticket agents with respect to
their code-share disclosure responsibility, particularly as it concerns
the development and provision of Internet Web sites (Web sites) that
display code-share flights and to air carriers regarding their
responsibilities in connection with the Web sites of their agents.
A recent amendment to section 41712, which has for some time
contained a general prohibition against unfair and deceptive practices
and unfair methods of competition on the part of air carriers, foreign
air carriers and ticket agents, added a new section 41712(c) that
specifically requires that these entities disclose in any oral, written
or electronic communication to the public, prior to the purchase of a
ticket, the name of the carrier providing the service for each segment
of a passenger's itinerary. The language is principally intended to
address service rendered pursuant to code-share arrangements. In
addition, the new language explicitly requires that on Web sites,
disclosure must be made ``on the first display of the Web site
following a search of a requested itinerary in a format that is easily
visible to a viewer.'' Airline Safety and Federal Aviation
Administration Extension Act of 2010, Public Law 111-216, Title II,
Sec. 210, 124 Stat. 2362, Aug. 1, 2010.
The Department's current regulation on the disclosure of code-
sharing arrangements, 14 CFR part 257, which was issued in 1999, is
based on the general unfair and deceptive practice language of section
41712. Section 257.5(a) requires, in all Web sites and other publicly
available displays of schedule information, that code-share service be
indicated with ``an asterisk or other easily identifiable mark and that
the corporate name of the transporting carrier and any other name under
which that service is held out to the public is also disclosed.'' As
with the recently amended statutory language, the rule requires that in
oral communications with the public, ticket agents must inform the
consumer of the code-share service ``before booking transportation''
and state ``the name of the transporting
[[Page 2745]]
carrier by its corporate name and any other name under which that
service is held out to the public.'' (Section 257.5(b)) Written notice
of code-share service is also required where an itinerary is issued.
(Section 257.5(c)(1)) In printed advertisements, including those
published via a Web site, the code-share relationship must be
``prominently'' disclosed and an abbreviated notice must be included in
any radio or television advertisement. (For a recent enforcement
interpretation of this requirement, see Order 2010-7-4, Delta Air
Lines, Inc., and Northwest Airlines, Inc., and Order 2009-7-6, United
Air Lines, Inc., July 7, 2009.) With regard to Web sites, we have, as a
matter of enforcement policy, not pursued enforcement action in cases
where disclosure of an operating carrier's corporate name and other
pertinent names was provided through rollover or hyperlinked displays.
On the other hand, we have pursued enforcement action where neither
such disclosure nor direct disclosure of the operating carrier's name
or names was provided.
The amended language of section 41712 makes explicit that the
disclosure of code-share service, in the context of Web site displays,
must be included in any schedule displayed in response to an itinerary
request by a consumer. To be ``easily visible,'' the disclosure should
be on the same screen as the itinerary and immediately adjacent to that
itinerary and to each alternative itinerary, if applicable. Nothing in
section 41712(c) would permit code-share disclosure to be made through
a hyperlink or rollover. Code-share service may be highlighted by an
asterisk or other mark, but should still include appropriate text on
the itinerary display that is easily visible to a viewer, identifying
the operating carrier by its corporate name. Because of this new
statutory provision, we intend to pursue enforcement action in the
future where the only code-share disclosure is by rollover or
hyperlinked displays.
To avoid the initiation of enforcement action in the future, air
carriers, foreign air carriers, and their ticket agents, including
independent Web site vendors, are advised to promptly modify their
practices to conform to these statutory disclosure requirements. In
view of the fact that Web site sellers will need a period in which to
modify their Web site displays, the Aviation Enforcement Office will
not begin to enforce the new statutory provision until 60 days after
the date of publication of this notice. During the intervening period,
we will continue to pursue enforcement action against sites which fail,
at a minimum, to provide full disclosure of the operating carrier's
required name or names through hyperlinks or rollovers.
By this notice we are also reminding air carriers of their general
responsibility regarding the advertising practices of their agents and
in particular with respect to disclosure of code-share service on the
agents' Web sites. Based on our preliminary review, it appears that
most U.S. air carrier Web sites already comply with section 41712(c),
while many of their agents' sites do not. Carriers are responsible for
the activities of their agents and must ensure compliance with code-
share disclosure requirements by those agents, or they could face
enforcement action.
We are also taking this opportunity to warn ticket agents, in
particular global distribution systems, which may be assisting travel
agents to establish airline ticket sales Web sites, that they should
not be providing those agents Web site software that is not in
compliance with the Department's advertising requirements, in general,
or code-share disclosure requirements, in particular. Such actions that
facilitate violations of Department rules or section 41712 may
themselves violate 41712, and we will not hesitate to institute
enforcement action against ticket agents in such situations, if
appropriate.
Questions regarding this notice may be addressed to the Office of
Aviation Enforcement and Proceedings (C-70), U.S. Department of
Transportation, 1200 New Jersey Ave., SE., Washington, DC 20590.
An electronic version of this document is available at http://www.regulations.gov.
Dated: January 10, 2011.
Samuel Podberesky,
Assistant General Counsel for Aviation Enforcement and Proceedings.
[FR Doc. 2011-753 Filed 1-13-11; 8:45 am]
BILLING CODE 4910-9X-P