[Federal Register Volume 76, Number 71 (Wednesday, April 13, 2011)]
[Notices]
[Pages 20714-20715]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-8761]
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NATIONAL AERONAUTIC AND SPACE ADMINISTRATION
[Notice: (11-032)]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: National Aeronautics and Space Administration.
ACTION: Notice of Information Collection. This is a 30-day notice of
submission of information collection approval from the Office of
Management and Budget and request for comments.
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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, NASA
Headquarters has submitted a Generic Information Collection Request
(Generic ICR): ``Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery'' to OMB for approval under the
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).
DATES: All comments should be submitted within 15 calendar days
following the date of this publication.
ADDRESSES: Written comments may be submitted to Lori Parker, Office of
the Chief Information Officer, Mail Suite 2S65, National Aeronautics
and Space Administration, Washington, DC 20546-0001.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection instrument(s) and instructions
should be directed to Lori Parker, Office of the Chief Information
Officer, Mail Suite 2S65, National Aeronautics and Space
Administration, Washington, DC 20546-0001, (202) 358-1351,
[email protected].
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By
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qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
The Agency received no comments in response to the 60-day notice
published in the Federal Register of December 22, 2010 (75 FR 80542).
Below we provide NASA Headquarters projected average estimates for
the next three years: \1\
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\1\ The 60-day notice included the following estimate of the
aggregate burden hours for this generic clearance federal-wide:
Average Expected Annual Number of Activities: 25,000.
Average Number of Respondents per Activity: 200.
Annual Responses: 5,000,000.
Frequency of Response: Once per request.
Average Minutes per Response: 30.
Burden Hours: 2,500,000.
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Current Actions: New collection of information.
Type of Review: New Collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of Activities: 1,000.
Respondents: 200,000 annually.
Annual Responses: 200,000.
Frequency of Response: Once per request.
Average Minutes per Response: 15 minutes.
Burden Hours: 50,000 hours (over three years).
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Fran Teel,
Acting NASA Clearance Officer.
[FR Doc. 2011-8761 Filed 4-12-11; 8:45 am]
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