[Federal Register Volume 76, Number 75 (Tuesday, April 19, 2011)]
[Notices]
[Pages 21908-21909]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-9439]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Medicare & Medicaid Services
Statement of Organization, Functions, and Delegations of
Authority
Part F of the Statement of Organization, Functions, and Delegations
of Authority for the Department of Health and Human Services, Centers
for Medicare & Medicaid Services (CMS) (last amended at 75 FR 14176-
14178, dated March 24, 2010), is amended to reflect the abolishment of
the Office of External Affairs and Beneficiary Services and the
establishment of the Office of Public Engagement and the Office of
Communications.
The specific amendments to part F are described below:
(1) Under Part F, CMS, Office of the Administrator, FC. 10
Organizations, delete the Office of External Affairs and Beneficiary
Services (FCB) and insert the following Office of Public Engagement
(FCS) and the Office of Communications (FCT) after the Chief Operating
Officer.
(2) Under Part F, CMS, FC. 20 Functions, delete the description of
the Office of External Affairs and Beneficiary Services (FCB) and
insert the following descriptions of the Office of Public Engagement
(FCS) and the Office of Communications (FCT):
Office of Public Engagement (FCS)
Serves as CMS' focal point for outreach to beneficiaries
and partners, provides leadership for CMS in the areas of Medicare
Ombudsman activities, partnerships with providers and stakeholders, and
tribal affairs. Advises the Administrator and other CMS components in
all activities related to these functions and on matters that affect
other units and levels of government.
Formulates and implements a customer service plan that
serves as a roadmap for the effective treatment and advocacy of
customers and the quality of information provided to them.
Coordinates a State and local program of counseling
assistance for people with Medicare and their families through the
administration of grants to State Health Insurance Assistance Program
(SHIP), implementation of continuous quality improvement activities,
ongoing performance measurement, and regular communication with SHIP
grantees.
Contributes to the formulation of policies, programs, and
systems as well
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as oversees beneficiary services and tribal affairs, including CMS'
Ombudsman program, partner and provider relations, and program
training. Coordinates with the Office of Legislation on the development
and advancement of new legislative initiatives and improvements.
Oversees all CMS interactions and collaboration with
stakeholders relating to beneficiary services including but not limited
to external advocacy groups, Medicare beneficiary customer service,
Native American and Alaskan Native tribes, HHS, the White House, other
CMS components, and other Federal government entities.
Liaison between CMS and AI/AN communities including tribal
leaders, health providers, beneficiaries and other Federal Agencies in
regards to AI/AN health and CMS programs.
Oversees all CMS interactions and collaborations with key
stakeholders (external advocacy groups, contractors, local and State
governments, HHS, the White House, other CMS components, and other
Federal entities) related to the Medicare and Medicaid and other Agency
programs.
Coordinates stakeholder relations, community outreach, and
public engagement with the CMS Regional Offices.
Directs and administers CMS' programs for emergency
preparedness and continuity of operations. Provides direction for all
essential on-site services for Central Office and consultation and
direction to Consortia/Regional Offices with respect to these programs.
Office of Communications (FCT)
Serves as CMS' focal point for strategic and tactical
communications--internal and external--providing leadership for CMS in
the areas of traditional and new media, including Web initiatives such
as social media supported by innovative, increasingly mobile
technologies; media relations; public information campaigns; and
speechwriting.
Serves as CMS' focal point in all activities related to
the media. Provides consultation, advice, and training to CMS' senior
staff with respect to relations with the news media.
Coordinates with external partners including the
Department of Health and Human Services (HHS) and the White House on
key communication and public engagement initiatives, leveraging CMS
resources to strategically support these activities.
Contributes to the formulation of policies, programs, and
systems as related to strategic and tactical communications.
Coordinates with the Office of Legislation on the
development and advancement of new legislative initiatives and
improvements.
Oversees communications research, design and development,
evaluation and continuous improvement activities to improving internal
and external communication tools, including but not limited to
brochures, public information campaigns, handbooks, Web sites, reports,
presentations/briefings.
Identifies communication best practices for the benefit of
CMS beneficiaries (i.e., of the Medicare and Medicaid programs) and
other CMS customers.
Contributes to the formulation of policies, programs, and
systems as well as oversees beneficiary services provided by the
beneficiary call centers. Serves as CMS' focal point for telephone
services to beneficiaries, and provides leadership for CMS in the area
of call center operations.
(Authority: 44 U.S.C. 3101)
Dated: March 27, 2011.
Marilyn Tavenner,
Principal Deputy Administrator and Chief Operating Officer, Centers for
Medicare & Medicaid Services.
[FR Doc. 2011-9439 Filed 4-18-11; 8:45 am]
BILLING CODE 4120-01-P