[Code of Federal Regulations]
[Title 14, Volume 4]
[Revised as of January 1, 2001]
From the U.S. Government Printing Office via GPO Access
[CITE: 14CFR382.45]

[Page 403-404]
 
                     TITLE 14--AERONAUTICS AND SPACE
 
   CHAPTER II--OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION 
                         (AVIATION PROCEEDINGS)
 
PART 382--NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL--Table of Contents
 
                  Subpart C--Requirements for Services
 
Sec. 382.45  Passenger information.

    (a) A carrier shall make available, on request, the following 
information concerning facilities and services related to the provision 
of air transportation to qualified individuals with a disability. This 
information shall pertain to the type of aircraft and, where feasible, 
the specific aircraft scheduled for a specific flight:
    (1) The location of seats, if any, with movable armrests and any 
seats which the carrier, consistent with this part, does not make 
available to qualified individuals with a disability;
    (2) Any limitations on the ability of the aircraft to accommodate 
qualified

[[Page 404]]

individuals with disabilities, including limitations on the availability 
of boarding assistance to the aircraft, with respect to the departure 
and destination points and any intermediate stops. The carrier shall 
provide this information to any passenger who states that he or she uses 
a wheelchair for boarding, even if the passenger does not explicitly 
request the information.
    (3) Any limitations on the availability of storage facilities, in 
the cabin or in the cargo bay, for mobility aids or other equipment 
commonly used by handicapped persons;
    (4) Whether the aircraft has an accessible lavatory.
    (b) The following provisions govern the provision of individual 
safety briefings to qualified individuals with a disability:
    (1) Individual safety briefings shall be conducted for any passenger 
where required by 14 CFR 121.571 (a)(3) and (a)(4) or 14 CFR 135.117(b);
    (2) Carrier personnel may offer an individual briefing to any other 
passenger;
    (3) Individual safety briefings for qualified individuals with a 
disability shall be conducted as inconspicuously and discreetly as 
possible;
    (4) Carrier personnel shall not require any qualified individual 
with a disability to demonstrate that he or she has listened to, read, 
or understood the information presented, except to the extent that 
carrier personnel impose such a requirement on all passengers with 
respect to the general safety briefing, and shall not take any action 
adverse to a qualified individual with a disability on the basis that 
the person has not ``accepted'' the briefing.
    (c) Each carrier shall ensure that qualified individuals with a 
disability, including those with vision or hearing impairments, have 
timely access to information the carrier provides to other passengers in 
the terminal or on the aircraft (to the extent that it does not 
interfere with crewmembers' safety duties as set forth in FAA 
regulations) including, but not limited to, information concerning 
ticketing, flight delays, schedule changes, connections, flight check-
in, gate assignments, and the checking and claiming of luggage; 
Provided, That persons who are unable to obtain such information from 
the audio or visual systems used by carriers in airports or on aircraft 
shall request the information from carrier personnel. Carriers shall 
also provide information on aircraft changes that will affect the travel 
of handicapped persons.
    (d) Carriers shall have, at each airport they use, a copy of this 
part and shall make it available for review by handicapped persons on 
request.

[55 FR 8046, Mar. 6, 1990, as amended by Amdt. 6, 61 FR 56423, Nov. 1, 
1996]