[Code of Federal Regulations]
[Title 14, Volume 4]
[Revised as of January 1, 2002]
From the U.S. Government Printing Office via GPO Access
[CITE: 14CFR250.11]

[Page 211]
 
                     TITLE 14--AERONAUTICS AND SPACE
 
   CHAPTER II--OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION 
                         (AVIATION PROCEEDINGS)
 
PART 250--OVERSALES--Table of Contents
 
Sec. 250.11  Public disclosure of deliberate overbooking and boarding procedures.

    (a) Every carrier shall cause to be displayed continuously in a 
conspicuous public place at each desk, station, and position in the 
United States which is in the charge of a person employed exclusively by 
it, or by it jointly with another person, or by any agent employed by 
such air carrier or foreign air carrier to sell tickets to passengers, a 
sign located so as to be clearly visible and clearly readable to the 
traveling public, which shall have printed thereon the following 
statement in boldface type at least one-fourth of an inch high:

                     Notice--Overbooking of Flights

    Airline flights may be overbooked, and there is a slight chance that 
a seat will not be available on a flight for which a person has a 
confirmed reservation. If the flight is overbooked, no one will be 
denied a seat until airline personnel first ask for volunteers willing 
to give up their reservation in exchange for a payment of the airline's 
choosing. If there are not enough volunteers the airline will deny 
boarding to other persons in accordance with its particular boarding 
priority. With few exceptions persons denied boarding involuntarily are 
entitled to compensation. The complete rules for the payment of 
compensation and each airline's boarding priorities are available at all 
airport ticket counters and boarding locations. Some airlines do not 
apply these consumer protections to travel from some foreign countries, 
although other consumer protections may be available. Check with your 
airline or your travel agent.

    (b) Every carrier shall include with each ticket sold in the United 
States the notices set forth in paragraph (a) of this section, printed 
in at least 12-point type. The notice may be printed on a separate piece 
of paper, on the ticket stock, or on the ticket envelope. The last two 
sentences of the notice shall be printed in a type face contrasting with 
that of the rest of the notice.
    (c) It shall be the responsibility of each carrier to ensure that 
travel agents authorized to sell air transportation for that carrier 
comply with the notice provisions of paragraphs (a) and (b) of this 
section.
    (d) [Reserved]
    (e) Any air carrier or foreign air carrier engaged in foreign air 
transportation that complies fully with this part for inbound traffic to 
the United States need not use the last two sentences of the notices 
required by paragraph (a) of this subsection.

(Approved by the Office of Management and Budget under control number 
3024-0018)

[ER-1306, 47 FR 52985, Nov. 24, 1982, as amended by ER-1392, 49 FR 
40401, Oct. 16, 1984]