[Code of Federal Regulations]
[Title 14, Volume 4]
[Revised as of January 1, 2002]
From the U.S. Government Printing Office via GPO Access
[CITE: 14CFR382.47]

[Page 427]
 
                     TITLE 14--AERONAUTICS AND SPACE
 
   CHAPTER II--OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION 
                         (AVIATION PROCEEDINGS)
 
PART 382--NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL--Table of Contents
 
                  Subpart C--Requirements for Services
 
Sec. 382.47  Accommodations for persons with hearing impairments.

    (a) Each carrier providing scheduled air service, or charter service 
under section 401 of the Federal Aviation Act, and which makes available 
telephone reservation and information service available to the public 
shall make available a telecommunications device for the deaf (TDD) 
service to enable persons with hearing impairments to make reservations 
and obtain information. The TDD service shall be available during the 
same hours as the telephone service for the general public and the 
response time for answering calls shall be equivalent. Users of the TDD 
service shall not be subject to charges for a call that exceed those 
applicable to other users of the telephone information and reservation 
service.
    (b) In aircraft in which safety briefings are presented to 
passengers on video screens, the carrier shall ensure that the video 
presentation is accessible to persons with hearing impairments.
    (1) Except as provided in paragraph (b)(2) of this section, the 
carrier shall implement this requirement by using open captioning or an 
inset for a sign language interpreter as part of the video presentation.
    (2) A carrier may use an equivalent non-video alternative to this 
requirement only if neither open captioning nor a sign language 
interpreter inset could be placed in the video presentation without so 
interfering with it as to render it ineffective or would be large enough 
to be readable.
    (3) Carriers shall implement the requirements of this section by 
substituting captioned video materials for uncaptioned video materials 
as the uncaptioned materials are replaced in the normal course of the 
carrier's operations.