[Code of Federal Regulations]
[Title 14, Volume 4]
[Revised as of January 1, 2002]
From the U.S. Government Printing Office via GPO Access
[CITE: 14CFR382.61]

[Page 429-430]
 
                     TITLE 14--AERONAUTICS AND SPACE
 
   CHAPTER II--OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION 
                         (AVIATION PROCEEDINGS)
 
PART 382--NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL--Table of Contents
 
                  Subpart D--Administrative Provisions
 
Sec. 382.61  Training.


    (a) Each carrier which operates aircraft with more than 19 passenger 
seats shall provide training, meeting the requirements of this 
paragraph, for all its personnel who deal with the traveling public, as 
appropriate to the duties of each employee.
    (1) The carrier shall ensure training to proficiency concerning:
    (i) The requirements of this part and other DOT or FAA regulations 
affecting the provision of air travel to individuals with a disability; 
and

[[Page 430]]

    (ii) The carrier's procedures, consistent with this part, concerning 
the provision of air travel to individuals with a disability, including 
the proper and safe operation of any equipment used to accommodate 
individuals with a disability.
    (2) The carrier shall also train such employees with respect to 
awareness and appropriate responses to individuals with a disability, 
including persons with physical, sensory, mental, and emotional 
disabilities, including how to distinguish among the differing abilities 
of individuals with a disability.
    (3) The carrier shall consult with organizations representing 
persons with disabilities in developing its training program and the 
policies and procedures concerning which carrier personnel are trained.
    (4) The carrier shall ensure that personnel required to receive 
training shall complete the training by the following times:
    (i) For crewmembers subject to training required under 14 CFR part 
121 or 135, who are employed on the date the carrier's program is 
established under Sec. 382.63, as part of their next scheduled recurrent 
training;
    (ii) For other personnel employed on the date the carrier's program 
is established under Sec. 382.63, within 180 days of that date;
    (iii) For crewmembers subject to training requirements under 14 CFR 
part 121 or 135 whose employment in any given position commences after 
the date the carrier's program is established under Sec. 382.63, before 
they assume their duties; and
    (iv) For other personnel whose employment in any given position 
commences after the date the carrier's program is established under 
Sec. 382.63, within 60 days of the date on which they assume their 
duties.
    (5) Each carrier shall ensure that all personnel required to receive 
training receive refresher training on the matters covered by this 
section, as appropriate to the duties of each employee, as needed to 
maintain proficiency.
    (6) Each carrier shall provide, or require its contractors to 
provide, training to the contractors' employees concerning travel by 
individuals with a disability. This training is required only for those 
contractor employees who deal directly with the traveling public at 
airports, and it shall be tailored to the employees' functions. Training 
for contractor employees shall meet the requirements of paragraphs 
(a)(1) through (a)(5) of this section.
    (7) Current employees of each carrier designated as complaints 
resolution officials, for purposes of Sec. 382.65 of this part, shall 
receive training concerning the requirements of this part and the duties 
of a complaints resolution official within 60 days of the effective date 
of this part. Employees subsequently designated as complaints resolution 
officers shall receive this training before assuming their duties under 
Sec. 382.65. All employees performing the complaints resolution official 
function shall receive annual refresher training concerning their duties 
and the provisions of this regulation.
    (b) Each carrier operating only aircraft with 19 or fewer passenger 
seats shall provide training for flight crewmembers and appropriate 
personnel to ensure that they are familiar with the matters listed in 
paragraphs (a)(1) and (a)(2) of this section and comply with the 
requirements of this part.