[Code of Federal Regulations]
[Title 16, Volume 1]
[Revised as of January 1, 2003]
From the U.S. Government Printing Office via GPO Access
[CITE: 16CFR703.6]

[Page 539-540]
 
                     TITLE 16--COMMERCIAL PRACTICES
 
                   CHAPTER I--FEDERAL TRADE COMMISSION
 
PART 703--INFORMAL DISPUTE SETTLEMENT PROCEDURES--Table of Contents
 
Sec. 703.6  Recordkeeping.

    (a) The Mechanism shall maintain records on each dispute referred to 
it which shall include:
    (1) Name, address and telephone number of the consumer;
    (2) Name, address, telephone number and contact person of the 
warrantor;
    (3) Brand name and model number of the product involved;
    (4) The date of receipt of the dispute and the date of disclosure to 
the consumer of the decision;
    (5) All letters or other written documents submitted by either 
party;
    (6) All other evidence collected by the Mechanism relating to the 
dispute, including summaries of relevant and material portions of 
telephone calls and meetings between the Mechanism and any other person 
(including consultants described in Sec. 703.4(b) of this part);
    (7) A summary of any relevant and material information presented by 
either party at an oral presentation;
    (8) The decision of the members including information as to date, 
time and place of meeting, and the identity of members voting; or 
information on any other resolution;
    (9) A copy of the disclosure to the parties of the decision;
    (10) A statement of the warrantor's intended action(s);

[[Page 540]]

    (11) Copies of follow-up letters (or summaries of relevant and 
material portions of follow-up telephone calls) to the consumer, and 
responses thereto; and
    (12) Any other documents and communications (or summaries of 
relevant and material portions of oral communications) relating to the 
dispute.
    (b) The Mechanism shall maintain an index of each warrantor's 
disputes grouped under brand name and sub-grouped under product model.
    (c) The Mechanism shall maintain an index for each warrantor as will 
show:
    (1) All disputes in which the warrantor has promised some 
performance (either by settlement or in response to a Mechanism 
decision) and has failed to comply; and
    (2) All disputes in which the warrantor has refused to abide by a 
Mechanism decision.
    (d) The Mechanism shall maintain an index as will show all disputes 
delayed beyond 40 days.
    (e) The Mechanism shall compile semi-annually and maintain 
statistics which show the number and percent of disputes in each of the 
following categories:
    (1) Resolved by staff of the Mechanism and warrantor has complied;
    (2) Resolved by staff of the Mechanism, time for compliance has 
occurred, and warrantor has not complied;
    (3) Resolved by staff of the Mechanism and time for compliance has 
not yet occurred;
    (4) Decided by members and warrantor has complied;
    (5) Decided by members, time for compliance has occurred, and 
warrantor has not complied;
    (6) Decided by members and time for compliance has not yet occurred;
    (7) Decided by members adverse to the consumer;
    (8) No jurisdiction;
    (9) Decision delayed beyond 40 days under Sec. 703.5(e)(1) of this 
part;
    (10) Decision delayed beyond 40 days under Sec. 703.5(e)(2) of this 
part;
    (11) Decision delayed beyond 40 days for any other reason; and
    (12) Pending decision.
    (f) The Mechanism shall retain all records specified in paragraphs 
(a) through (e) of this section for at least 4 years after final 
disposition of the dispute.