[Code of Federal Regulations]
[Title 24, Volume 4]
[Revised as of April 1, 2003]
From the U.S. Government Printing Office via GPO Access
[CITE: 24CFR902.50]

[Page 268-269]
 
                 TITLE 24--HOUSING AND URBAN DEVELOPMENT
 
CHAPTER IX--OFFICE OF ASSISTANT SECRETARY FOR PUBLIC AND INDIAN HOUSING, 
               DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
 
PART 902--PUBLIC HOUSING ASSESSMENT SYSTEM--Table of Contents
 
     Subpart E--PHAS Indicator #4: Resident Service and Satisfaction
 
Sec. 902.50  Resident service and satisfaction assessment.


    (a) Objective. The objective of the Resident Service and 
Satisfaction Indicator is to measure the level of resident satisfaction 
with living conditions at the PHA.
    (b) Method of assessment, generally. The assessment required under 
PHAS Indicator 4 will be performed through the use of a 
resident service and satisfaction survey. The survey process will be 
managed by the PHA in accordance with a methodology prescribed by HUD. 
The PHA will be responsible for completing implementation plan 
activities and developing a follow-up plan, if applicable, to address 
issues resulting from the survey, subject to independent audit.
    (c) PHA certification of completion of resident survey process. (1) 
At the completion of the resident survey process as described in this 
subpart, a PHA will be audited as part of the Independent Audit to 
ensure that the resident survey process has been managed as directed by 
HUD. PHAs are required to submit and certify their implementation plans 
electronically via the internet prior to the fiscal year end in 
accordance with Sec. 902.60(d). Follow-up plans, if applicable, must be 
made available for review and inspection at the principal office of the 
PHA during

[[Page 269]]

normal business hours as a supporting document to the PHA's Annual Plan 
in accordance with Sec. 903.23(d) of this title. The PHA must certify 
electronically that it will develop a follow-up plan, if applicable.
    (2) If circumstances preclude the PHA from reporting electronically, 
HUD will consider granting short-term approval to allow a PHA to submit 
its resident service and satisfaction certification manually. A PHA that 
seeks approval to submit the certification manually must ensure that 
REAC receives the PHA's written request for manual submission two months 
before the submission due date of its resident service and satisfaction 
certification. The written request must include the reasons why the PHA 
cannot submit the certification electronically. REAC will respond to the 
PHA's request and will manually forward its determination in writing to 
the PHA.