[Code of Federal Regulations]
[Title 34, Volume 1]
[Revised as of July 1, 2003]
From the U.S. Government Printing Office via GPO Access
[CITE: 34CFR299.11]

[Page 568]
 
                           TITLE 34--EDUCATION
 
              SECONDARY EDUCATION, DEPARTMENT OF EDUCATION
 
PART 299--GENERAL PROVISIONS--Table of Contents
 
                     Subpart F--Complaint Procedures
 
Sec. 299.11  What items are included in the complaint procedures?

    An SEA shall include the following in its complaint procedures:
    (a) A reasonable time limit after the SEA receives a complaint for 
resolving the complaint in writing, including a provision for carrying 
out an independent on-site investigation, if necessary.
    (b) An extension of the time limit under paragraph (a) of this 
section only if exceptional circumstances exist with respect to a 
particular complaint.
    (c) The right for the complainant to request the Secretary to review 
the final decision of the SEA, at the Secretary's discretion. In matters 
involving violations of section 14503 (participation of private school 
children), the Secretary will follow the procedures in section 14505(b).

(Approved by the Office of Management and Budget under OMB control 
number 1810-0591)

    (d) A requirement for LEAs to disseminate, free of charge, adequate 
information about the complaint procedures to parents of students, and 
appropriate private school officials or representatives.

(Authority: 20 U.S.C. 1221e-3(a)(1), 8895)