[Code of Federal Regulations]
[Title 39, Volume 1]
[Revised as of July 1, 2003]
From the U.S. Government Printing Office via GPO Access
[CITE: 39CFR255.7]

[Page 99]
 
                        TITLE 39--POSTAL SERVICE
 
                 CHAPTER I--UNITED STATES POSTAL SERVICE
 
PART 255--ACCESS OF PERSONS WITH DISABILITIES TO POSTAL SERVICE PROGRAMS, 
ACTIVITIES, FACILITIES, AND ELECTRONIC AND INFORMATION TECHNOLOGY--Table 
of Contents
 
Sec. 255.7  Special arrangements for postal services.

    Members of the public who are unable to use or who have difficulty 
using certain postal services may be eligible under postal regulations 
for special arrangements. Some of the special arrangements that the 
Postal Service has authorized are listed in this section. No one is 
required to use any special arrangement offered by the Postal Service, 
but an individual's refusal to make use of a particular special 
arrangement does not require the Postal Service to offer other special 
arrangements to that individual.
    (a) The Postal Operations Manual offers information on special 
arrangements for the following postal services:
    (1) Carrier delivery services and programs.
    (2) Postal retail services and programs.
    (i) Stamps by Mail[reg] or stamps by phone.
    (ii) Retail service from rural carriers.
    (iii) Self-service postal centers. Self-service postal centers 
contain vending equipment for the sale of stamps and stamp items, and 
contain deposit boxes for parcels and letter mail. Many centers are 
accessible to individuals in wheelchairs. Information regarding the 
location of the nearest center may be obtained from a local Post Office.
    (b) The Domestic Mail Manual, the Administrative Support Manual, and 
the International Mail Manual contain information regarding postage-free 
mailing for mailings that qualify.
    (c) Inquiries and requests. Members of the public wishing further 
information about special arrangements for particular postal services 
may contact their local postal manager.
    (d) Response to a request or complaint regarding a special 
arrangement for postal services. A local postal manager receiving a 
request or complaint about a special arrangement for postal services 
must provide any arrangement as required by postal regulations. If no 
special arrangements are required by postal regulations, the local 
postal manager, in consultation with the district manager or area 
manager, as needed, may provide a special arrangement or take any action 
that will accommodate an individual with a disability as required by 
section 504 of the Rehabilitation Act of 1973 or by this part.