[Code of Federal Regulations] [Title 41, Volume 4] [Revised as of July 1, 2002] From the U.S. Government Printing Office via GPO Access [CITE: 41CFR301-72.301] [Page 78-79] TITLE 41--PUBLIC CONTRACTS AND PROPERTY MANAGEMENT CHAPTER 301--TEMPORARY DUTY (TDY) TRAVEL ALLOWANCES PART 301-72--AGENCY RESPONSIBILITIES RELATED TO COMMON CARRIER TRANSPORTATION--Table of Contents Subpart D--Unused, Partially Used, Exchanged, Canceled, or Oversold Common Carrier Transportation Services Sec. 301-72.301 How do we process unused, partially used, and exchanged tickets? (a) For unused or partially used tickets purchased with GTRs: You must obtain the unused or partially used ticket from the traveler, issue a form SF 1170 ``Redemption of Unused Ticket'' to the airline that issued the ticket, maintain a suspense file to monitor the airline refund, and record and deposit the airline refund upon receipt. See 41 CFR 101-41.210 for policies and procedures regarding the use of the SF 1170. (b) For unused or partially used tickets purchased under centrally billed accounts: You must obtain the unused ticket from the traveler, return it to the issuing office that furnished the airline ticket, obtain a receipt indicating a credit is due, and confirm that the value of the unused ticket has been credited to the centrally billed account. [[Page 79]] (c) For exchanged tickets purchased with GTRs: You must obtain the airline refund application or receipt from the traveler, maintain a suspense file to monitor the airline refund. For additional guidance see 41 CFR 101-41.210. (d) For exchanged tickets purchased under centrally billed accounts: You must obtain the airline receipt from the traveler showing a credit is due the agency, and ensure that the unused portion of the exchanged ticket coupon is credited to the centrally billed account.