[Code of Federal Regulations]
[Title 47, Volume 1]
[Revised as of October 1, 2003]
From the U.S. Government Printing Office via GPO Access
[CITE: 47CFR6.11]

[Page 646]
 
                       TITLE 47--TELECOMMUNICATION
 
              CHAPTER I--FEDERAL COMMUNICATIONS COMMISSION
 
PART 6--ACCESS TO TELECOMMUNICATIONS SERVICE, TELECOMMUNICATIONS EQUIPMENT AND CUSTOMER PREMISES EQUIPMENT BY PERSONS WITH DISABILITIES--Table of Contents
 
         Subpart C--Obligations--What Must Covered Entities Do?
 
Sec. 6.11  Information, documentation, and training.

    (a) Manufacturers and service providers shall ensure access to 
information and documentation it provides to its customers, if readily 
achievable. Such information and documentation includes user guides, 
bills, installation guides for end-user installable devices, and product 
support communications, regarding both the product in general and the 
accessibility features of the product. Manufacturers shall take such 
other readily achievable steps as necessary including:
    (1) Providing a description of the accessibility and compatibility 
features of the product upon request, including, as needed, in alternate 
formats or alternate modes at no additional charge;
    (2) Providing end-user product documentation in alternate formats or 
alternate modes upon request at no additional charge; and
    (3) Ensuring usable customer support and technical support in the 
call centers and service centers which support their products at no 
additional charge.
    (b) Manufacturers and service providers shall include in general 
product information the contact method for obtaining the information 
required by paragraph (a) of this section.
    (c) In developing, or incorporating existing training programs, 
manufacturers and service providers, shall consider the following 
topics:
    (1) Accessibility requirements of individuals with disabilities;
    (2) Means of communicating with individuals with disabilities;
    (3) Commonly used adaptive technology used with the manufacturer's 
products;
    (4) Designing for accessibility; and
    (5) Solutions for accessibility and compatibility.