[Code of Federal Regulations]
[Title 47, Volume 1]
[Revised as of October 1, 2003]
From the U.S. Government Printing Office via GPO Access
[CITE: 47CFR6.20]

[Page 648]
 
                       TITLE 47--TELECOMMUNICATION
 
              CHAPTER I--FEDERAL COMMUNICATIONS COMMISSION
 
PART 6--ACCESS TO TELECOMMUNICATIONS SERVICE, TELECOMMUNICATIONS EQUIPMENT AND CUSTOMER PREMISES EQUIPMENT BY PERSONS WITH DISABILITIES--Table of Contents
 
                         Subpart D--Enforcement
 
Sec. 6.20  Review and disposition of informal complaints.

    (a) Where it appears from the defendant's answer, or from other 
communications with the parties, that an informal complaint has been 
satisfied, the Commission may, in its discretion, consider the informal 
complaint closed, without response to the complainant or defendant. In 
all other cases, the Commission shall inform the parties of its review 
and disposition of a complaint filed under this subpart. Where 
practicable, this information, the nature of which is specified in 
paragraphs (b) through (d) of this section, shall be transmitted to the 
complainant and defendant in the manner requested by the complainant, 
(e.g., letter, facsimile transmission, telephone (voice/TRS/TTY), 
Internet e-mail, ASCII text, audio-cassette recording, or braille).
    (b) In the event the Commission determines, based on a review of the 
information provided in the informal complaint and the defendant's 
answer thereto, that no further action is required by the Commission 
with respect to the allegations contained in the informal complaint, the 
informal complaint shall be closed and the complainant and defendant 
shall be duly informed of the reasons therefor. A complainant 
unsatisfied with the defendant's response to the informal complaint and 
the staff decision to terminate action on the informal complaint may 
file a formal complaint with the Commission, as specified in Sec. 6.22.
    (c) In the event the Commission determines, based on a review of the 
information presented in the informal complaint and the defendant's 
answer thereto, that a material and substantial question remains as to 
the defendant's compliance with the requirements of this subpart, the 
Commission may conduct such further investigation or such further 
proceedings as may be necessary to determine the defendant's compliance 
with the requirements of this subpart and to determine what, if any, 
remedial actions and/or sanctions are warranted.
    (d) In the event that the Commission determines, based on a review 
of the information presented in the informal complaint and the 
defendant's answer thereto, that the defendant has failed to comply with 
or is presently not in compliance with the requirements of this subpart, 
the Commission may order or prescribe such remedial actions and/or 
sanctions as are authorized under the Act and the Commission's rules and 
which are deemed by the Commission to be appropriate under the facts and 
circumstances of the case.