[Code of Federal Regulations]
[Title 47, Volume 1]
[Revised as of October 1, 2003]
From the U.S. Government Printing Office via GPO Access
[CITE: 47CFR7.17]

[Page 653]
 
                       TITLE 47--TELECOMMUNICATION
 
              CHAPTER I--FEDERAL COMMUNICATIONS COMMISSION
 
PART 7--ACCESS TO VOICEMAIL AND INTERACTIVE MENU SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES--Table of Contents
 
                         Subpart D--Enforcement
 
Sec. 7.17  Informal complaints; form and content.

    (a) An informal complaint alleging a violation of section 255 of the 
Act or this subpart may be transmitted to the Commission by any 
reasonable means, e.g., letter, facsimile transmission, telephone 
(voice/TRS/TTY), Internet e-mail, ASCII text, Internet e-mail, audio-
cassette recording, and braille.
    (b) An informal complaint shall include:
    (1) The name and address of the complainant;
    (2) The name and address of the manufacturer or provider against 
whom the complaint is made;
    (3) A full description of the telecommunications equipment or CPE 
and/or the telecommunications service about which the complaint is made;
    (4) The date or dates on which the complainant either purchased, 
acquired or used, or attempted to purchase, acquire or use the 
telecommunications equipment, CPE or telecommunications service about 
which the complaint is being made;
    (5) A complete statement of the facts, including documentation where 
available, supporting the complainant's allegation that: such 
telecommunications service, or such telecommunications equipment or CPE, 
is not accessible to, or usable by, a person with a particular 
disability or persons with disabilities within the meaning of this 
subpart and section 255 of the Act; or that the defendant has otherwise 
failed to comply with the requirements of this subpart.
    (6) The specific relief or satisfaction sought by the complainant, 
and
    (7) The complainant's preferred format or method of response to the 
complaint by the Commission and defendant (e.g., letter, facsimile 
transmission, telephone (voice/TRS/TTY), Internet e-mail, ASCII text, 
audio-cassette recording, braille; or some other method that will best 
accommodate the complainant's disability).