[Code of Federal Regulations]
[Title 47, Volume 1]
[Revised as of October 1, 2003]
From the U.S. Government Printing Office via GPO Access
[CITE: 47CFR7.19]

[Page 654]
 
                       TITLE 47--TELECOMMUNICATION
 
              CHAPTER I--FEDERAL COMMUNICATIONS COMMISSION
 
PART 7--ACCESS TO VOICEMAIL AND INTERACTIVE MENU SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES--Table of Contents
 
                         Subpart D--Enforcement
 
Sec. 7.19  Answers to informal complaints.

    Any manufacturer or provider to whom an informal complaint is 
directed by the Commission under this subpart shall file an answer 
within the time specified by the Commission. The answer shall:
    (a) Be prepared or formatted in the manner requested by the 
complainant pursuant to Sec. 7.17, unless otherwise permitted by the 
Commission for good cause shown;
    (b) Describe any actions that the defendant has taken or proposes to 
take to satisfy the complaint;
    (c) Advise the complainant and the Commission of the nature of the 
defense(s) claimed by the defendant;
    (d) Respond specifically to all material allegations of the 
complaint; and
    (e) Provide any other information or materials specified by the 
Commission as relevant to its consideration of the complaint.