[Code of Federal Regulations]
[Title 48, Volume 6]
[Revised as of October 1, 2003]
From the U.S. Government Printing Office via GPO Access
[CITE: 48CFR1609.7101-2]

[Page 128]
 
            TITLE 48--FEDERAL ACQUISITION REGULATIONS SYSTEM
 
  CHAPTER 16--OFFICE OF PERSONNEL MANAGEMENT FEDERAL EMPLOYEES HEALTH 
                     BENEFITS ACQUISITION REGULATION
 
PART 1609--CONTRACTOR QUALIFICATIONS--Table of Contents
 
                 Subpart 1609.71--Performance Evaluation
 
Sec. 1609.7101-2  Community-rated carrier performance factors.

    OPM will apply the Customer Service and Critical Contract Compliance 
Requirements percentage factors specified by the contracting officer 
when a community-rated carrier does not provide the information, 
payment, or service, perform the function, or otherwise meet its 
obligations as stated in 1609.7101-1. The total premium will be 
multiplied by the sum of all the factors and the resulting amount will 
be withheld from the carrier's periodic premium payments payable during 
the first quarter of the following contract period, unless an 
alternative payment arrangement is made with the carrier's contracting 
officer.
    The factors for each basic element are set forth as follows:

               Community-Rated Carrier Performance Factors
------------------------------------------------------------------------
                                                             Performance
                                                             factor (to
                                                                 be
                                                             multiplied
                          Element                            by premium
                                                            and withheld
                                                                from
                                                              carrier's
                                                              payments)
------------------------------------------------------------------------
I. Customer Service (70% of Total)........................          .007
II. Critical Contract Compliance Requirements (30% of               .003
 Total)...................................................
Maximum Aggregate Performance Factor......................          .01
------------------------------------------------------------------------


[[Page 129]]