[Code of Federal Regulations]
[Title 18, Volume 1]
[Revised as of April 1, 2004]
From the U.S. Government Printing Office via GPO Access
[CITE: 18CFR1b.21]

[Page 13-14]
 
           TITLE 18--CONSERVATION OF POWER AND WATER RESOURCES
 
  CHAPTER I--FEDERAL ENERGY REGULATORY COMMISSION, DEPARTMENT OF ENERGY
 
PART 1b_RULES RELATING TO INVESTIGATIONS--Table of Contents
 
Sec. 1b.21  Enforcement hotline.

    (a) The Hotline Staff may provide information to the public and give 
informal staff opinions. The opinions given are not binding on the 
General Counsel or the Commission.
    (b) Any person may seek information or the informal resolution of a 
dispute by calling or writing to the Hotline at the telephone number and 
address in paragraph (f) of this section. The Hotline Staff will 
informally seek information from the caller and any respondent, as 
appropriate. The Hotline Staff will attempt to resolve disputes without 
litigation or other formal proceedings. The Hotline Staff may not 
resolve matters that are before the Commission in docketed proceedings.
    (c) All information and documents obtained through the Hotline Staff 
shall be treated as non-public by the Commission and its staff, 
consistent with the provisions of section 1b.9 of this part.

[[Page 14]]

    (d) Calls to the Hotline may be made anonymously.
    (e) Any person who contacts the Hotline is not precluded from filing 
a formal action with the Commission if discussions assisted by Hotline 
Staff are unsuccessful at resolving the matter. A caller may terminate 
use of the Hotline procedure at any time.
    (f) The Hotline may be reached by calling (202) 208-1390 or toll 
free (877) 303-4340, by e-mail at hotline@ferc.fed.us, or writing to: 
Enforcement Hotline, Federal Energy Regulatory Commission, 888 First 
Street, NE. Washington, DC 20426.

[Order 602, 64 FR 17097, Apr. 8, 1999]